Print Support Engineer

Danbury, Connecticut

Posted in IT

This job has expired.

Job Info

BlueCrest is a global, innovative leader in enterprise print, mail and customer communications. Our products include printers, inserters, sorters and parcel solutions-and a renewed commitment to innovative software and vote-by-mail solutions. We are proud to be an industry and market leader in the mail space.

Although our manufacturing headquarters is based in Danbury, Connecticut, we are a global company with clients and team members in over 18 countries worldwide, including an expansive field service team comprised of over eight-hundred specialized field service technicians


An Engineer Advisor position responsible for supporting business deliverables from pre-sales support through installation and customer acceptance. Provides tier three support to Bluecrest Field Service for all DMT Print products. Provides direct involvement in installation and upgraded of printers.


  • Provide Pre-Sales support giving direction to Statement of Work for all printer installations and upgrades.
  • Provides direct on site installation support for printer installations.
  • Provide post-install support services, including standby/on-call
  • Provides recommended spare parts, service bulletins and printer documentation to local field service.
  • Uses best practices and drives improvements to obtain overall business objectives.


    • Latest Windows and Linux Operating System familiarity
    • Up to 70% travel could be required
    • Familiarity with PLC logic controllers and programming methods
    • Ability to logically troubleshoot technical issues through use of application and system logs
    • Ability to utilize remote diagnostic and communication software for problem resolution
    • Familiarity with workgroup and domain-based networking, access and security
    • Engaging attitude and eagerness to help local service and clients solve their business problems
    • Strong mechanical aptitude and skills with the use of hand and power tools is required
    • Ability to read and troubleshoot using electrical schematics and wiring diagrams is required
    • Working familiarity with AC and DC electrical circuits, switches, sensors, solenoids and relays is required
    • Consultative approach to interfacing with internal and external clients
    • Willingness to apply focus to unfamiliar parts of the business driving internal improvement
    • Experience with multi-vendor production printer controllers and capabilities
    • Awareness of industry standard technical compliance/security requirements and resolution process
    • Experience with Secure File Transfer, related software such as WS_FTP, Filezilla and Move-It
    • Experience and familiarity with production print operations
    • Experience and familiarity with use of Dynamics 365 CRM and FP&O modules is desirable
    • Ability to document technical environments, project deliverables and respond to technical RFP questions
    • Ability to assist or create Statements of Work SOW for planned projects
    • Experience and familiarity with fluid pumps and associated plumbing
    • Strong interpersonal and customer relationship skills


    • Associate degree in Information and/or Print technology or equivalent experience required
    • Bachelor's degree in Information and/or Print technology preferred
    • Print industry certifications preferred
    • IT certification (Microsoft, Networking, Red Hat Linux) preferred
  • COVID REQUIREMENT: It is MANDATORY to be 100% vaccinated against COVID-19 (inclusive of 10 day immunity grace period). If there is an exemption from taking the COVID-19 vaccine, you can submit the exemption to the HR team for review.

This job has expired.

More IT jobs

Phoenix, Arizona
Posted about 2 hours ago

Denver, Colorado
Posted about 2 hours ago

Phoenix, Arizona
Posted about 2 hours ago

Improve Job Search

Subscribe to job alerts and add your resume to our resume database for employers!

Sign up now