Pre-Foreclosure Homeowner Advocate II (Hybrid Required)
Cenlar

Job Info

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Start something good. Empower your career. Become an employee owner at Cenlar.

Employee owners have made Cenlar the nation's leading mortgage loan subservicer. Our unique culture is defined by our core values of respect, trust, integrity and care. Company ownership, a promote-from-within philosophy, and opportunities for continuous professional growth make Cenlar a great place to launch or boost your career. Consider this opportunity to join our team as a Pre-Foreclosure Homeowner Advocate II.

Note: This position will require an on-site hybrid work schedule. It is based on departmental needs to include four times per month plus any additional meetings as needed.

The Pre-Foreclosure Homeowner Advocates are responsible for reviewing all loans in the pre-foreclosure process to determine if all options related to loss mitigation were offered to the borrower and that the loan satisfies all the technical restrictions required prior to referring the loan to foreclosure. These positions work closely with all departments within default to expedite the loss mitigation process to confirm all possible foreclosure preventative alternatives were exhausted.

Responsibilities:

• Conducts a thorough review to ensure that a loan satisfies all the technical restrictions required for foreclosure referral when the administrator submits the referral package
• Reviews each loan file for evidence of borrower responsiveness to collection and Loss Mitigation efforts exerted by Cenlar, and for evidence of sincere cooperation in the effort to establish a successful foreclosure avoidance alternative
• Reviews Loss Mitigation activity for breaches of modifications for technical (non-substantive) reasons.
• Examines the loan for borrower cooperation in establishing modifications, and responsiveness in making trial payments
• Examines Loss Mitigation loan documentation for accuracy, completeness, and compliance with investor/insurer guidelines
• Reviews Loss Mitigation process for all FHA/VA/CONV/GSE loans to ensure compliance with federal/state regulations
• Assesses exceptions identified in Loss Mitigation inventory
• Reviews servicing notes for information relating to the cause of the borrower's hardship, and whether the foreclosure avoidance options being considered properly correlate to the reasons for default
• Reviews collections call records for borrower offers to make payments or inquiries about payment arrangements and evidence of miscommunication or failure to clearly identify opportunities or constraints to borrowers
• Monitors the procurement of documents necessary to underwrite loss mitigation work outs directly working with the Loss Mitigation team
• Verifies borrower information received and works directly with Loss Mitigation team regarding escalated items
• Communicates and coordinates with multiple departments in Servicing Operations (both internal and external) to ensure they are informing the borrower of current status, options, and next steps
• Works closely with Default Compliance Manager for any payment, escrow or some other kind of servicing dispute between the borrower and Cenlar and ensures the issue has been resolved or the borrower is no longer cooperating to our requests before the loan is referred
• Serves as a final control to determine whether the borrower(s) are eligible for SCRA protection if there is a positive hit on the DOD website or any notes indicating a correlation between the default and the borrower(s) military obligation
• Tracks and reports all Homeowner Advocate activity each month through the Homeowner Advocate Report and works with the Business Analyst to identify trends related to referral rejections, holds and approvals.
• Trains and monitors activity from new Homeowner Advocates in a timely fashion
• Assists with audits applicable to findings attributed to the referral process
• Assists with revisions and provides necessary input to the reviewer checklist
• Maintains State Guide Matrix to ensure current state pre-requisites are included and existing information is compliant with applicable law
• Refers all eligible loans into foreclosure within applicable deadlines and guidelines to avoid monetary risks from investor and/or client findings
• Appropriately assess risk when business decisions are made, include but not limited to compliance and operational risk. Demonstrate consideration for Cenlar's reputation as well as our clients, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards

Qualifications:

• High School Diploma or GED required
• 3 to 5 years of default servicing experience in a mortgage banking environment preferred
• Strong understanding and application of standard mortgage industry practices, requirements of the US Department of Housing and Urban Development (HUD), GSE servicing requirements and regulatory compliance
• Legal, Compliance, paralegal or transferrable skills desired
• Excellent written and verbal communication skills
• Must be proficient in excel for tracking and reporting production
• Interpersonal effectiveness with ability to build and maintain relationships

Total Rewards:

As an employee-owner at Cenlar, you'll receive an outstanding benefits package that includes paid medical, dental, and life insurance, 401(k), and tuition assistance as well as opportunities for training and professional advancement.

Cenlar is a drug-free workplace and an equal employment opportunity/affirmative action employer M/F/D/V/SO.

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