SCOPE OF POSITION
Receiving general direction from the Administrative Director and the Associate Chief of Pediatric Primary Care. This role holds first-line responsibility for the supervision of the clinical administrative team (6 FTEs currently) which includes oversight of the development of policies and procedures, data tracking and reporting, and back-up administrative coverage. The Practice Manager holds responsibility for management of logistics including scheduling, staffing, and assistance with practice staffing and capacity based on clinical schedules. A key part of this role will be the review of clinical workflows and identification of opportunities for process improvement to allow for smooth operations and efficient use of space. Works with the Physicians and other clinical staff members to ensure a quality-based, patient-oriented flow of work. Drawing on a broad understanding of Hospital and physician practices and policies and displaying a high degree of initiative and independent judgment, the incumbent will continually assess and direct a wide range of practice issues. Requires discretion and judgment to organize priorities, complete tasks, and handle confidential patient information. The position involves coordination of responsibilities related to practice management, patient care, administrative, and clinical research.
Additionally, the Practice Manager serves in a key role as an operational lead supporting the Administrative Director on special projects as needed and working in collaboration with other program staff. An experienced practice manager with knowledge of EPIC, scheduling templates, policies, and compliance, as well as strong practice management experience, will be best positioned to succeed in this role.
PRINCIPAL DUTIES AND RESPONSIBILITIES: Indicate key areas of responsibility, major job duties, special projects and key objectives for this position. These items should be evaluated throughout the year and included in the written annual evaluation.
MANAGES DAY-TO-DAY PRACTICE OPERATIONS
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