Personal Lines Account Manager (MMA New England)
MMC

Job Info

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Account Manager, Personal Insurance Department

Position Overview:

Account Managers at Clark Insurance, a Marsh McLennan Agency, provide a high, professional standard of service to Clark Insurance customers in their overall management of an assigned book of accounts. They consistently initiate contact with existing customers, identify needs and recommend appropriate coverages and products. In addition, Account Managers build relationships with our Commercial Producers, customers, and carrier underwriters to encourage new business growth and retention of the book of accounts.

What can you expect to do?

• Manage, retain and grow assigned book of accounts by planning and carrying out daily responsibilities with minimal direction, using sound judgment and independent thinking
  
• Possess knowledge of carrier manuals, appetite, services and coverage forms/products available from each of our carrier partners
  
• Advise customers/prospects on the insurance policies/products/services available for protecting their financial assets
  
• Responsible for front-end underwriting of accounts to align the proper carrier and best solutions for the customer's/prospect's insurance needs
  
• Provide quotations, coverage summaries/comparisons, proposals and recommendations proposed
  
• Responsible for all customer communications, conflict resolution, and compliance on customer deliverables. Ensure customer or carrier conflicts are handled in an effective manner by identifying and implementing solutions as issues arise and informing the department director of any problems.
  
• Responsible for the proper documentation in the agency management system of all customer communications and the confidentiality of all customer documentation
  
• Provide periodic coverage reviews to address new/changing insurance needs of customers. Make customers aware of the services available in other departments within the agency
  
• Guide processing of mail, renewals, new business, billing, cancellations, non-renewals, reinstatements, and other administrative functions carried out by associates and analysts
  
• Follow all systems, procedures and regulations set forth by agency, insurance carriers, and state departments of insurance
  
• Work to attain individual, team, department, and agency business goals
  
• Continue to update job knowledge by participating in educational opportunities
  

What do we offer?
Generous benefits package:

• Comprehensive medical, dental and vision plans
  
• 401K and company match program
  
• Competitive paid time off programs ensure you have time to recharge including 15 vacation days, 3 personal days, 10+ holidays, 2 floating holidays, and 4 days for learning & development
  
• Life Insurance
  
• Employee Stock Purchase Plan
  
• Paid parental leave
  

Love coming to work:

• Culture of respect that practices everything we preach
  
• Respect for the entrepreneurial spirit
  
• Place to grow, to be challenged - but also to feel that you belong
  
• Special way to give back to your community
  
• Entrepreneurial work environment and leadership style
  
• Office spaces designed to maximize innovation and collaboration
  
• A focus on taking time to celebrate success and build relationships
  

Growth and Development:

• Advance your career with MMA University
  
• Designation programs & CE courses
  
• Mentorship and leadership development programs
  
• Onsite learning opportunities
  
• Be appreciated and rewarded for your work
  
• Tuition reimbursement
  

What do we look for?

• 3-5 years of insurance service experience
  
• Undergraduate degree or combination of industry education and experience
  
• Property & Casualty License
  
• Holds the Associate in General Insurance designation
  
• Strong working knowledge of personal insurance coverages
  
• Extremely detail oriented
  
• High level of initiative and able to work well in a team environment
  
• Motivated, goal-oriented, persistent and skilled negotiator
  
• Strong technical capacity with knowledge of Microsoft Office software products
  
• Handles stressful situations and deadline pressures well
  
• Exceptional communication, organization and time management skills
  
• Results driven with a positive, professional attitude and exceptional customer service focus
  
• Plans and executes responsibilities independently and with discretion
  

About Clark Insurance, a Marsh & McLennan Agency LLC Company:
Founded in 1931, Clark Insurance has over 130 employees in 6 offices across Maine, New Hampshire, and Massachusetts. Dedicated to providing exceptional knowledge and service to clients, Clark Insurance, a Marsh & McLennan Agency LLC company, offers Business Insurance, Personal Insurance, Employee Benefits, Bonds, Life, Health, Annuities, and Safety & Risk Consulting Services. Clark's success is based on caring about its customers, employees, continuing education, and community involvement. Each year, Clark Insurance is proud to support over 200 local and regional non-profits and foundations concerned with food insecurity, clothing, shelter, higher education, and wellness.
Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 8,000 colleagues and 160 offices across North America, MMA combines the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC).

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