The Patient Services Coordinator II, under general supervision of the Clinic Practice Manager, provides administrative support to health care providers in a high-volume ambulatory practice setting, functioning as the primary interface between the patient and the provider. The PSCII works to ensure a quality-based, customer-oriented flow of work. The position requires discretion and judgement to organize priorities, complete tasks, manage confidential patient information, schedule patient appointments, diagnostic testing, obtaining referrals and pre-certifications as needed. Additional responsibilities include addressing other managed care related issues and assisting patients with the financial aspects of their visit. The PSCII position will serve as an overall resource person for department support staff.
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