Northeast Georgia Health System is rooted in a foundation of improving the health of our communities.
Patient Experience Representative - Gainesville
PRN - Hours and Shifts will Vary
The Patient Experience Representative provides a wide range of support services, including providing interpretation and translation activities for non-English speaking patients and families across the entire facility. Informs departmental leadership of any cultural influences that affect the care and compliance of the patient. Acts as a highly visible and accessible patient and family advocate that acts as a liaison between patients and the organization. Offers a specific channel for patients and families for information, general assistance, and referral to appropriate resources. The Patient Experience Representative will ensure a personal touch to the patient's hospitalization or outpatient service and help alleviate fears and anxieties for both patient and families, as well as be exceptionally responsive to various customer satisfaction issues.
Minimum Job Qualifications: