Order Processing Representative
Beacon Hill Staffing Group, LLC

Job Info

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Beacon Hill's client is seeking a proactive Customer Service Representative to join their team. The ideal candidate will play a crucial role in ensuring exceptional service delivery to our clients, vendors, and internal stakeholders.

Responsibilities:
- Develop and maintain strong relationships with internal and external customers, vendors, and regulatory agencies.
- Perform searches, document retrieval, document preparation, and filings across different jurisdictional levels.
- Assist customers and vendors with order fulfillment, ensuring prompt and accurate execution.
- Educate clients, team members, and vendors on service offerings, processes, methodologies, and jurisdictional requirements.
- Make informed decisions to meet client expectations and needs in a timely manner.
- Identify opportunities for improving customer satisfaction, retention, operational efficiency, revenue growth, and cost savings.
- Analyze existing procedures and processes, proposing enhancements to optimize team efficiencies and overall customer satisfaction.
- Provide training on products, jurisdictional requirements, and company databases using a consultative approach.
- Occasionally lift items weighing up to 50 pounds.

Qualifications:
- Associate degree from an accredited college/university or a minimum of one year of customer service experience in a fast-paced, customer-focused environment.
- Preferably experienced in UCC, mortgage, secured transactions, lending, commercial title/abstracting, or commercial banking.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and strong data entry skills.
- Excellent written and verbal communication skills.
- Ability to manage multiple demands from various sources, both internal and external.
- Strong analytical, organizational, and time management skills.
- Ability to thrive in a fast-paced, dynamic work environment.
- Willingness to work overtime as needed.

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com .

We look forward to working with you.

Beacon Hill. Employing the Future (TM)

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