Oracle PoS Support Lead - Technical position
Sogeti USA

Job Info

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Sogeti is a leadingprovider of professional technology services, specializing in ApplicationManagement, Infrastructure Management and High-Tech Engineering. Sogeti offerscutting-edge solutions around Testing, Business Intelligence, Mobility, Cloudand Security, combining world class methodologies and the global deliverymodel, Rightshore®. Sogeti brings together more than 20,000 professionals in 15countries and is present in over 100 locations in Europe, the US and India.Sogeti is a wholly-owned subsidiary of Cap Gemini S.A., listed on the ParisStock Exchange.

At Sogeti USA, we arecommitted to building a long and enduring relationship with our employees andto creating an environment that rewards and empowers. Our mission is toconstantly exceed our employees' expectations in the same way that we strive toexceed our clients' expectations. We offer an environment that celebratesinnovation and helps you to achieve a good balance between your professionaland personal life. We strive to be an employer of choice!

Job Description

What You'll Do As: PoS Support Lead

• At least 5 years' experience with retail or retail-related technology and processes
• Experience in Retail Store Systems (e.g., POS, Inventory, Merchandising, Promotions, Discounts, Mobile) design, implementation, and/or support experience a must
• Experience in Micros/Oracle Simphony PoS or similar experience in menu building, configuration management is preferable.
• Experience gathering business needs and creating into workable outcomes
• Experience in maintaining the knowledge base article and standard operating procedures.
• Experience in different tools for remote support, release/deployment tools(Marimba/SCCM), Knowledge management tools(Confluence), Remedy/Service Now
• Experience in Level 3 support experience and working with extended offshore team is an added advantage
• Ability to think strategically and creatively, and communicate effectively in a fast-moving, rapidly growing environment
• Strong team-player who has excellent collaboration and relationship skills and work with different team internally/externally
• Provide full Desktop Support Services (hardware, software and mobile device)
• Perform hardware -software and networking troubleshooting of PoS Devices like printers, windows 7 /10 work stations
• Provide assistance in installation, reimage of windows 7/10 work stations
• Develop and improve documentation to support problem analysis and resolution.
• Flexible work hours

Thesuccessful candidate will:

• While performing duties of this job, theemployee is frequently communicating with employees, co-workers, managementstaff and venues in a clear, business like and respectful manner.

• Required to constantly multi-task between twoor more tasks and prioritize between these tasks while working under timelimits in moderate to high pressure situations.

• This position also requires constant use ofinterpersonal skills including:ability to motivate, inform and fostercollaboration and being able to openly communicate in writing and verbally withvenues and POS Vendor.

• Requires ability to work on a taskindependently and frequently work as a part of a team for a variety of tasks.

Minimum educationqualification

• Bachelor's Degree in Computer Science, Computer Engineering, MIS or related field.

The benefits ouremployees enjoy:

• 401(k) Savings Plan- Matched 150% up to 6%. (Our 401k is in the top 1% of 401(k) plans offered in the US!)
• Medical/Prescription/Dental/Vision Coverage!
• Low-premium and deductible. Plan with free preventive care.
• $12,000 in Tuition Reimbursement
• 100% Company-paid mobile phone plan
• Personal Time Off (PTO)- Ensuring a balance of work and home life

Keywords:

Micros/OracleSimphony PoS (Point of sale), Oracle,support role, remote support, Marimba/SCCM, Confluence, retail experience, mobile, network

This job has expired.