Operations & Service Coordinator, OSHA Record Keeping
PMA Companies

Blue Bell, Pennsylvania

Posted in Insurance


This job has expired.

Job Info


As a part of the TPA Operations team, the Operations and Service Coordinator -- TPA OSHA Compliance has the responsibility of providing OSHA services to support PMAMC's client's OSHA recordkeeping. This position requires the incumbent to work closely with our adjuster staff, clients and related parties to obtain the necessary information to determine OSHA recordability in accordance with regulatory statutes, policy provisions and client handling guidelines.

Responsibilities:

  • Serve as the primary point of contact for all PMAMC's OSHA related services; partner with internal and external stakeholders to ensure the process is effectuated timely and accurately.
  • Provide OSHA services designed to assist and support the clients with their OSHA recordkeeping obligations.
  • Identify and analyze claim inventory to evaluate and determine OSHA recordability, including time tracking, case classification, injury and illness types and privacy case determinations.
  • Complete and provide the client's OSHA 300 Log on a monthly basis and OSHA 300A Log on an annual basis.
  • Conduct ongoing quality assurance reviews to always ensure a compliant product.
  • Generate quality control, exception, routine, and ad hoc reports as requested.
  • Performance of timely and effective claim assessments to evaluate coding and documentation to render ongoing recordability decisions.
  • Coordinate calibration exercises with the clients; provide oversight and expertise that is focused on service delivery and quality customer service.
  • Facilitate the onboarding of new clients; schedule meetings and calibrations with the client contacts and conduct internal training pursuant to data integrity requirements for successful product integration of OSHA services.
  • Maintain quality assurance processes to ensure accurate invoicing and processing of revenue generations with various financial arrangements.
  • Maintain technical and regulatory expertise in accordance with OSHA requirements; monitor judicial and legislative developments to promptly identify, analyze and communicate changes impacting recordability strategies.
  • Partners with field operations, sales, client service, and claims to monitor effectiveness of the product and develop solutions to identified challenges.
  • Builds and leverages critical thinking and decision making skills to gather, assess, analyze, interpret and understand issues.
  • Participate in special projects, compliance initiatives, and other duties as assigned.
  • Demonstrate commitment to Company's Code of Business Conduct and Ethics, and apply knowledge of compliance policies and procedures, standards, and laws applicable to job responsibilities in the performance of work.


Requirements:
  • Bachelor's Degree is preferred; high school degree is required.
  • 1+ years of Workers' Compensation claims handling experience or technically related experience, or equivalent combination of education and experience is preferred.
  • OSHA certifications and related education are preferred.
  • Multiple jurisdictional expertise with a knowledge of claims procedures, policies, state and federal laws, and insurance regulations preferred.
  • Ability to exercise independent judgement and decision making within assigned roles and responsibilities.
  • Ability to collaborate with various functional areas of the organization.
  • Excellent verbal and written communication skills are necessary
  • Demonstrated sound customer service and interpersonal skills, with the ability to communicate effectively and clearly with several internal and external parties are essential.
  • Demonstrates excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle multiple priorities simultaneously while meeting assigned deadlines.
  • Proficiency in Excel is required.


This job has expired.

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