Operations Manager - Silicon Valley
SGS North America Inc.

Job Info

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Company Description

SGS is the global leader and innovator in inspection, verification, testing and certification services. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. With over 97,000 employees in 130 countries and operating a network of more than 2,400 offices and laboratories, we provide services to almost every industry by assuring quality and safety of products and services.

Trusted all over the world, SGS is a market leader because we put 100% passion, pride and innovation into everything we do. We encourage new ideas. We welcome people who challenge the way we do things. And we will be 100% committed to helping you reach your full potential.

Job Description

Primary Responsibilities:

The Operations Manager is responsible for the direct management of all aspects of site operations for the Wireless and EMC Lab in Silicon Valley, CA. The Operations Manager role is to implement the right processes and practices across the organization. The specific duties include formulating strategies, improving performance, procurement, and securing the necessary resources. This is a management role requiring knowledge of wireless, IOT, and other electronics products and testing requirements. This role also requires prior P&L management experience.

Specifically, these responsibilities are to:

• This role also requires prior P&L management experience.
• Plan, direct and coordinate the day-to-day operations of providing testing services to the appropriate industry regulations.
• Manage Global Key Account relationships assigned in the Silicon Valley region and work closely with global affiliates to coordinate global business activities
• Successful implementation of business management principles, organizational structure, workflow, and operating procedures
• Managing engineers, technicians, account managers and customer service teams
• Demonstrated ability to adhere to budget, providing cost estimating, and implementing fiscal management principles and procedures.
• Developing and maintaining site accreditations
• Procurement of test equipment and lab development
• Work closely with the Sales Director and sales team to develop and execute sales strategies to expand the market.

Qualifications

Profile of the position (Requirements & Qualifications):

• Bachelor of Science degree, or 10+ years of equivalent experience
• An MBA is a plus.
• In-depth knowledge of Wireless and Electronics Products and performance/regulatory requirements
• Prior sales experience is a plus.
• Able to travel outside the US.
• Up to 20% travel may be required.
• This is not a remote position.

Skills/Competencies:

• Excellent interpersonal and communication skills, good team spirit and adaptability.
• Ability to communicate effectively with SGS personnel and clients outside the US
• High level of accuracy and good presentation skills.
• Track record of successfully launching new facilities and services.
• Able to work effectively leading the operations.
• Ability to supervise/mentor staff.
• Ability to prioritise workload and meet deadlines.
• Ability to work in a fast paced and dynamic environment, able to deal with ambiguity.
• Ability to work on multiple tasks at the same time and prioritize them accordingly.
• Knowledge of US cellular carrier, regulatory EMC/wireless and related test requirements.
• Ability to interpret specifications to satisfy customer requirements.

Pay Range: $175,000 - $190,000/ year base

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