Operations Customer Support Rep - Merchant
Commerce Bank

Job Info

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About Working at Commerce

Wouldn't it be great to build your career at a bank that's known for helping people with their financial challenges? That's exactly what you'd be doing when you join the team at Commerce Bank. We're looking for teammates who are ready to do whatever it takes to help our customers with their everyday financial needs. You'd be helping yourself too, because Commerce has a tradition of recognizing and rewarding team members for their talent, skills and contributions.

No wonder we've been an industry leader for over 155 years and have developed a reputation as a great place to work in the financial services world. If you'd like to be a part of a team and culture that is respected by its peers and in your community, we should talk. We're always looking for the best and brightest.

About This Job

This representative will be part of a fast-paced work atmosphere dedicated to consistently create and deliver an extraordinary client experience for our merchant clients. Our Merchant Support Center Representatives are responsible for inbound and outbound calls related to securing new relationships and retaining/expanding existing ones.

Essential functions

• Provide both industry and technical expertise as it relates to several products
  
• Responsible for inbound and outbound calls related to securing new relationships and retaining/expanding existing ones
  
• Assist merchants with questions that involve transaction processing, First Data merchant statements, billing, Visa, MasterCard, Discover, and American Express rules and regulation adherence as well as maintaining Payment Card Industry standards
  
• Perform other duties as assigned
  

Knowledge, Skills & Abilities Required

• Ability to deescalate situations with customers with the ability to explain steps being taken to resolve an issue without creating a reputational risk to the bank
  
• Ability to maintain a high degree of confidentiality
  
• Ability to translate technical requests to customers without technical expertise
  
• General understanding of computer systems and applications
  
• Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
  
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
  
• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
  
• Intermediate level proficiency with Microsoft Outlook, Word, Excel and Power Point
  

Education & Experience

• High School Diploma or Equivalent
  
• 1+ years in customer service (call center experience preferred)
  
• 1+ years bank operations experience preferred
  

Location: 811 Main St, Kansas City, Missouri 64105

Time Type:
Full time

This job has expired.