Office Service Specialist
Holy Cross Health

Gaithersburg, Maryland

Posted in Medical and Nursing


This job has expired.

Job Info


Employment Type:
Full time
Shift:
Day Shift

Description:
This position is responsible for day to day office operations and onboarding new staff. Responsibilities for maintaining the staffing schedule, ordering office supplies, resolving patient complaints, and coordination with building management on facility services. Responsible for registrations; admission, bed management, financial clearance and cash determination/collection/reconciliation of provided services. Responsible for obtaining and validating patient information from various sources and to ensure information entered into the practice management system is accurate. Handles the pre-registration/registration process for all inpatient/outpatients. Obtains required forms and signatures and completes all managed care notification requirements.

Supports the Mission of Trinity Health and Holy Cross Hospital.

EMPLOYEE MUST BE KNOWLEDGEABLE OF ALL PATIENT REGISTRATION REPRESENTATIVE 1'S DUTIES AS WELL AS THE FOLLOWING:

  • Completes registrations and pre-registrations through personal interview or telephone interview process.
  • Screens patients for eligibility Instructs patients to bring proper documentation Obtains required demographic and insurance data. Completes all documentation in accordance with Department policy and procedures.

Distributes information as required by state and federal law and hospital policy:
  • Distributes and explains Patient Rights and Responsibilities to all inpatients; ensures information is readily available to outpatients.
  • Distributes and explains all patient questionnaires
  • Distributes and explains patient consents and releases.
  • Provides patient teaching when appropriate
  • Provide patient with list of specialists as needed.

Evaluates patient information:
  • Completes all required data fields to insure accurate and timely billing.
  • Assists with patient scheduling, confirmations, cancellations and rescheduling.
  • Prints and distributes schedules to appropriate staff
  • Completes a daily quality review of all accounts processed during the shift.
  • Develops and maintains reports of patient statistics, demographics as appropriate.
  • Management of patient charts
  • Assist practitioners with interpretation PRN if certified as interpreter.
  • Follow up telephone calls to patients as needed.
  • Management of patient calls and messages and reporting to appropriate staff member.
  • Precept employees/students as needed

Consistently completes daily responsibilities:
  • Ensures that examination rooms, telephones, computers are in working order.
  • Print daily schedule and distribute.
  • Schedule patients as appropriate, ensures patient receive documentation to complete, directs patient to other areas as needed.
  • After completing the check-in process in EPIC the system will request payment information, input payment method and complete transaction and registration.
  • At the end of the day if cash collected complete billing activity in cash drawer and input cash on hand.
  • Orders supplies, leads daily huddle, and provides training to Registrars.
Holy Cross Health is an Equal Employment Opportunity (EEO) employer. Qualified applicants are considered for employment without regard to Minority/Females/Disabled/Veteran (M/F/D/V) status.

Trinity Health's Commitment to Diversity and Inclusion

Trinity Health employs about 133,000 colleagues at dozens of hospitals and hundreds of health centers in 22 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Trinity Health's dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity.


This job has expired.

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