NYPD Telephony SME
Kforce Inc

Brooklyn, New York

Posted in Recruitment Consultancy


This job has expired.

Job Info


RESPONSIBILITIES:

Kforce has a client in Brooklyn, NY that is seeking a NYPD Telephony SME.Duties Include:
  • Telephony SME will manage and oversee the execution and delivery of all aspects of the telephony components of the NG911 system to replace the current E911 system
  • Incorporate applicable federal, state, and professional organizations' standards and guidelines for a NG911 system throughout design, build and deployment
  • Identify potential impacts to the current E911/PSAC operations, and any associated Police, Fire, Emergency Medical or other client operations
  • Telephony SME will provide telephony designs and configurations between the NG911 system and all external telephony components and systems
  • Review and assess Call Handling telephony requirements and proposed integrations
  • Develop test cases and identify risks associated with telephony integrations
Schedule:
  • Normal business hours Monday-Friday 35 hour/week (not including mandatory unpaid meal break after 6 hours of work); If more than 35 hours/week, consultant must request OT in agency's timekeeping system and the PM must approve hours worked above the weekly max


REQUIREMENTS:

  • BS/BA Undergraduate degree
  • Minimum 12 years of experience in a particular technical and/or business application, product, platform, or methodology
  • 12 years of Call Center Call Handling systems experience
  • Experience with Public Safety E-911 system
  • Solid technical experience in a large-scale enterprise call center (Commercial or Public Safety)
  • Experience supporting a major call center system such as Vesta, Genesys, Five9, NICE CXone, Twilio, Avaya, RingCentral
  • Knowledge of protocols such as VOIP, SIP, RTP, SS7
  • Experience with writing business and requirements analysis documents (both operational and technical) and providing commentary
Desirable Skills:
  • Solid technical experience in a large-scale enterprise environment for Emergency Services
  • Project Management experience including project planning, scheduling with significant project
  • Team player, experience working with remote teams
  • Additional Call center experience - Conducted business and technical requirement analysis, testing, and execution in support of call center campaign
  • Additional Call center experience - Managed IVR Scripting, Managing call center clients, Performed hands-on fixes at the desktop or application level
  • Experience configuring Oracle's Session Border Controller
  • Experience developing comprehensive test plans/use cases/scenarios, define expected testing results, analyze, and triage defects reported
  • Experience with standard software development lifecycle processes used within the systems development organizations
  • Knowledge of NENA Next Gen 911 standards
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.


This job has expired.

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