National Account Manager
ITG Brands

Job Info

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National Account Manager

Location

North Carolina

Role Type

Permanent

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WHO WE ARE

ITG Brands is the third-largest tobacco company in the USA with offerings of some of the most well-known cigarette, cigar, and e-vapor brands. As a member of the globally recognized Imperial Brands PLC family, we are a forward-thinking partner with operational integrity.

ITG Brands is committed to putting consumers at the center of what we do, while creating an innovative workplace that is diverse and inclusive. This empowers us to bring our true selves to work, to collaborate more effectively through showing our passion and being confident to bring new ideas to the table.

We are not afraid to seize opportunities and make things happen - both individually and collaboratively. We strive to exceed expectations by seeing things differently and doing things differently. This truly is a place where we all share a challenger mindset which drives our success. We are currently searching for a National Account Manager, located in the larger cities of NC, FL, and PA.

What You Will Do

Job Summary:

Develop and lead a collaborative / strategic partnership with Retail and Wholesale Customers across multiple fronts. Lead representation at the headquarters of these accounts and develop strategic relationships, business plans and execution impacting performance across all accounts within the team portfolio. Focus of the role will be to elevate and increase in-person contact and connections with customer portfolio supported with virtual tools (Teams, Zoom, etc.) to elevate visibility to the customer hierarchy. Emphasis placed on building strong collaborative relationships with our field sales organization to help enable execution, opportunity, and issue resolution.

Customer Development:

• Engage with Sales leadership to share key channel and customer requirements and identify opportunities across the company.
• Lead Customer Development strategies and plans for formal Joint Business Planning (JBP) processes across accounts.
• Own customer-level contacts and partnerships to align the Company with customer key strategies.
• Implement a total Customer Wiring approach to integrate the Company and the customer holistically.
• Form a strategic partnership with customer management, representing "One Company" across the 3 business units.

Customer HQ Selling and Execution:

• Deliver assigned Sales KPI's and key Sales and Brand initiatives for strategic customer accounts.
• Identify opportunities to shape the customer's business practices growing Company brand share.
• Gain commitment to the annual JPB with the customer.
• Customize and link Company Brand Strategies with the customer's key strategies and plans.

Retail Store Development:

• Enforce retail and wholesale partnership agreements in retail stores.
• Maximize effectiveness of Merchandising Fixtures/Displays for a competitive advantage.
• Deploy retail execution guidelines to maximize in-store sales results.
• Ensure pricing models are fully implemented across the retail portfolio.

Communication and Insights:

• Coordinate communication between assigned customer/channel and company personnel.
• Report customer and competitive insights to identify sales opportunities.
• Customize and align Category Leadership story and business drivers in key selling materials.

Business Planning:

• Collaborate with key functional business stakeholders for assigned strategic customers.
• Lead monthly business reviews and customer visits.
• Support Strategic Customer Inputs into the Company Strategic Planning process.
• Influence Customer Marketing and Brand Marketing teams on initiative plan development and execution.

Talent Development:

• Coach, lead, and develop peers and cross-functional partners.
• Support mentorship to improve ways of working.
• Work on personal development plans for continuous improvement and growth.

Perform other job-related duties as assigned.

Qualifications

Required Minimum Qualifications:

Education and Experience:

• High School Diploma/GED and 9+ years related work experience or
• Bachelors Degree in Business Administration or related field of study and 5+ years related work experience
• Experience with National or Regional customer management within the Consumer Products Industry
• Experience selling to broad channel base: Convenience, Mass, Grocery, Drug, Dollar/Discount, Club, Wholesale and/or Specialty Tobacco channels
• Internal Headquarters Relationship, Planning, and Operations experience
• Must be 21 years of age or older
• Must possess a valid driver's license issued from state in which employed
• Must be able to travel domestically 50%

Knowledge of:

• Intermediate proficiency with Microsoft Office (Outlook, Word, Excel, & PowerPoint) and Microsoft Teams

Skilled in:

• Verbal and written communication
• Attention to detail
• Problem/situation analysis
• Effective time and task management
• Multitasking capabilities
• Flexibility and adaptability

Ability to:

• Communicate and work with a broad and diverse audience
• Maintain effective working relationships
• Demonstrate critical thinking
• Prioritize assignments, workload, and manage time accordingly

Preferred Qualifications:

Education and Experience:

• 10+ years related work experience
• 5+ years direct supervision/managerial experience

Work Environment and Physical Demand

• Requires moderate physical effort. Occasionally lifts or moves light objects (10-50 lbs.)
• Reach and grasp objects / Hand eye coordination
• Able to stoop, bend, kneel, crouch, and/or crawl
• Walks, sits, or stands for extended periods.
• Prolonged machine operation including vehicle, computer, and keyboard equipment
• Use of manual dexterity and fine motor skills
• Identify and distinguish color and shades of color
• Exposure to uncomfortable work environment due to extreme temperature, noise level, and other conditions including second-hand smoke and/or vape
• Work a fluctuating work schedule

What We Offer

• Competitive benefits package that includes medical/dental/vision/life insurance/disability plans

• Dollar for dollar 401k match up to 6% and 5% annual company contribution

• 15 Company-paid holidays

• Generous paid time off

• Employee recognition and discount programs

• Education assistance

• Employee referral bonus program

• Hybrid workplace - remote / in office

• Summer hours

• Casual dress policy Monday through Friday

Applicant Information

This job description describes the essential functions of the job at the time the job description was created, but it is not an exhaustive list of tasks, duties and responsibilities. In addition, the position may evolve or change over time and such changes may not be reflected in the job description until it is next updated.

Everyone Belongs

ITG Brands and ITG Cigars provides equal employment opportunities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you have a concern about discrimination in the application or hiring process or you need an accommodation based on religion, disability or pregnancy in the application or hiring process, please contact us at TalentAcquisition@itgbrands.com.

This job has expired.