MTS 1, Technical Account Manager
PayPal Inc.

Job Info

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At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

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Job Description Summary:
At PayPal, our Global Professional Services Organization (GPS) delivers great technical solutions to our customers, merchants and partners. Our customer-centric team brings creative and technical skills together to craft solutions for our customers across the globe.

We drive innovation with a diverse team who are dedicated to championing PayPal's core values of inclusion and innovation to empower all employees to learn and grow. We help each other through active collaboration, mentorship programs and global initiatives.

About you

•You're curious and enjoy solving problems to get to the root cause of an issue
•You love being a customer champion and show this with your empathy and advocacy
•You're technically minded and enjoy using and learning new technologies and tools
•You're a confident communicator - equally comfortable speaking to a merchant CEO or development team
•You have a working knowledge of web technologies and already know or are willing to learn new languages and services like Javascript, PHP, Java, REST, SQL and more
•You bring your real self to work and add to our already diverse culture
•You're well-organized and self-motivated and enjoy the flexibility of working independently while being supported by your team
•You're prepared to be on call to assist with out of business hours escalations, while ensuring you maintain a healthy work life balance by collaborating with other support teams
•You have relevant customer-facing or technical work experience - maybe even a degree

Job Description:

You'll join our GPS team in North America and work alongside peers in Technical Account Management, Solutioning, Integration, and Customer Success Mangaement. After onboarding with your new-hire buddy, on a day-to-day basis you'll:

• Be the main point of contact for technical issues affecting our Enterprise merchants
• Diagnose and identify issues with APIs, code, services and network latency
• Collaborate with your peers locally and across the globe to solve problems
• Communicate technical issues to merchants and internal stakeholders
• Advocate on merchants' behalf to improve products, systems and processes
• Consult with merchants and internal teams on post-integration issues and best practices
• Build strong relationships to help merchants be successful now and into the future
• Learn new skills, technologies and tools to grow personally and professionally

Additional Job Description:

Subsidiary:
PayPal

Travel Percent:
0

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PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The U.S. national annual pay range for this role is
$84500 to $204600

Our Benefits:
At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

Who We Are:
Click Here to learn more about our culture and community.

PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

As part of PayPal's commitment to employees' health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.

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