Monitoring Services Technician - Smart Sense
SGS North America Inc.

Job Info

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Company Description

We are SGS - the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

Job Description

Our East Syracuse, NY laboratory is looking for a Monitoring Services Technician to join their Smart Sense Monitoring team! The Monitoring Services Technician's primary responsibilities are to receive and route packages to appropriate department, ensure samples, equipment, paperwork, etc. are placed into proper workflow, sign in returned equipment, assemble, maintain and calibrate equipment, to fill client orders. The ideal candidate has a background or strong interest in electronic components and connections, wifi, and cellular connectivity.

Job functions:

• Routes incoming packages to appropriate department.
• Opens packages and signs in returned equipment.
• Performs cosmetic equipment maintenance.
• Prepares accessories (tubing, client facing documentation, media bags, etc).
• Performs inventory counts, ensuring proper levels at all times.
• Perform light equipment maintenance.
• Assembles, inspects, tests, and/or calibrates all items needed to fill client orders, per LIMS order summary.
• Calibrates equipment and/or checks equipment calibrations.
• Performs Quality Control checks of routine client orders.
• Works with internal departments to fill client orders.
• Ships client orders using vendor software platforms (UPS, FedEX and DHL).
• Adheres to SOPs, ensuring proper procedures are followed consistently.
• Maintains all required documentation with accuracy and clarity.
• Provides exceptional customer service both internal and external clients.

Qualifications

• High School Diploma or equivalent GED and 0-2 years general business experience (Required)
• Associates degree or higher level education (Preferred)
• Background/interest in electronic components and connections, wifi and cellular connectivity (Strongly preferred)
• Electrician, information technology or computer science background/interest (Strongly Preferred)
• High level of attention to detail (Required)
• Active listening skills (Required)
• Strong team player with a production-oriented and strong customer service mindset (Required)
• Excellent organizational and time management skills (Required)
• Ability to lift, carry, push and/or pull upwards of 30 lbs on a frequent basis (Required)

This position pays $19 - $21/hr (dependent on experience) and is eligible for overtime pay.

In addition, your compensation package includes the following benefits:

• Participation in the Company's benefit programs coincident or following the first of the month in which you are hired.
• Immediate eligibility to participate in the Company's 401K Retirement Plan
• Paid vacation
  • Four (4) floating holidays annually
  • Seven (7) company observed holidays paid
  • Sick time accrual

This job has expired.