Member Service Representative
AgGeorgia Farm Credit

Job Info

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JOB DESCRIPTION

Spring into your new career with us!

Apply for our Member Service Representative opening today!

At AgGeorgia Farm Credit, we strive to build an inclusive team of employees and leverage our unique strengths. Become a part of our team today and grow with us! AgGeorgia Farm Credit prides itself to be a caring, family-oriented culture that promotes a positive work environment. If you are a highly motivated individual looking to serve the community you work in, check us out! This Member Service Representative will work at our Cartersville, GA when hired, but then move to our Calhoun office when it opens, expected August 2024.

The Member Service Representative serves current and prospective members as well as internal customers to support a cohesive, collaborative and solutions-driven workplace. The Member Service Representative is the first line of contact for our membership and therefore must display leadership in strategically aligning our mission with the member's financial objectives.

Sales, Business Development & Marketing

• Proactively handle member inquiries and concerns using all tools available.
• Pursue cross-selling of online access, auto-draft and assignment of member gross income.
• Document all sales activities in Association's Customer Relationship Management tool.
• Answer phone and greet walk-in members and prospects with a delightful presence.
• Attend industry, community and business development events to build a significant professional presence in the territory.
• Manage Customer Appreciation and other marketing events.
• Support a team sales approach which allows for Commercial Loan Officers to work outside of the office and Consumer Loan Officers to handle inside sales.

Financial Support

• Accept and document loan payments.
• Issue draw check and other checks as needed and process Fast Cash requests.
• Assist customers with Account Access.
• Maintain and secure Fast Cash PINs and Agriline checks.
• Submit A/P invoices for approval.
• Prepare monthly expense report for office credit card.
• Submit disbursement and booking request to centralized accounting via service desk.
• Review and request approval for monthly loan check register.
• Forward Change of address requests and back up documentation to centralized accounting for processing.

Loan Servicing

• Assist branch personnel with preparing files for loan closing.
• Send balance inquiries to other financial institutions, input providers, etc.
• Create and file New UCC for new loans, as applicable. Submit UCC after closing.
• Mail, file and follow up on joint check notices, assignment of crop insurance, assignment of government payments and assignment of integrator income as applicable.
• Notify Loan Processor when all pending documents are received and scanned so they can provide final certification.
• Pull UCC expiration reports monthly - renew or cancel as necessary.
• Scan documents/reports/notices/etc. to AgDocs.
• Cancel Deeds to Secure Debt as necessary.
• Construction Loans: Generate trust/inspection forms, produce contractor's affidavits for each vendor's final draw and scans documents into AgDocs.
• Track Hazard Insurance policies to ensure policies are renewed timely and coverage level meets requirements; Communicate with insurance provider as needed.
• Follow-up on items to be completed after closing final title policies, vehicle titles, final certificate from Attorney, collateral insurance documentation, recorded deed to secure debt.
• Provides assistance with FSA Guaranteed Loan Application submissions and communication with local FSA office.
• Assists with completion of monthly reporting - including, but not limited to, delegation report, watch list report, top 10 risk rating report and delinquency report.

Other Duties as Assigned

• Other duties and responsibilities as assigned, which may include specific projects.

Knowledge, Skills, and Abilities

• Education and/or experience equivalent to a High School Diploma or GED.
• 1-3 years related work experience within the financial industry.
• Strong customer service skills.
• Previous experience with accounts payable/receivable strongly preferred.

Benefits

• Comprehensive medical coverage and additional options for dental and vision benefits. We also offer flexible spending and health savings accounts.
• 401(k) Plan with a 100% match up to 6% of pay, with an automatic company contribution.
• Tuition reimbursement program.
• Generous annual leave and sick leave benefits.
• Company paid holidays.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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