Member Experience Branch Team Leader
AAA Northern California, Nevada & Utah

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life's roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why Work For Us?

• Benefits - Medical, Dental, Vision, wellness program and more!
• 401k Matching - $1 for $1 company match up to 6% of pay.
• Annual Incentive Plan - Eligibility to participate in AAA NCNU annual bonus plan.
• Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
• Collaborative Environment - AAA will value your contribution to providing exceptional service to our members.

Summary:

A successful Team Lead has highly developed understanding of how to utilize all branch resources to deliver outstanding Member experiences, and foster a team culture of performance excellence with heart.

Essential Functions

• Supports Team Member goal setting, Team performance feedback, training, evaluation and performance documentation.
• Drives for results through direct sales and supervision of assigned branch to achieve assigned goals.
• Supports building a performance organization with heart through efficient performance management, setting clear performance and career development expectations, and acting on tough performance issues early with managerial courage.
• Pulls and distributes sales reports for tracking and performance measurement.
• Assumes responsibility of the branch in absence of manager.
• Ensures compliance with AAA policies, procedures, standards and regulations.
• Coordinates scheduling of facility requests within assigned budgets for the branch, including but not limited to: security, office supply, and building maintenance.

Knowledge/Skills/Abilities

• Highly developed leadership skills, quantitative and analytical skills with a proven ability to make data-driven decisions.
• Ability to work cross-functionally across many business units and functions.
• Broad knowledge of Property & Casualty insurance, membership sales and service and branch operations including industry trends, key drivers of business revenue.
• Outstanding sales and Member service skills and the ability to transfer these skills to others.
• Strong computer skills, including proficiency with the Google Apps Suite (Sheets, Docs, Drive, Slides).

Education & Experience / Licenses & Certification

• High School Diploma or GED required.
• Bachelor Degree in related field preferred.
• Valid Driver's License.
• P&C License Preferred.
• 2-3 years of Supervisory experience in travel, retail sales, insurance or service industry.
• Demonstrated experience exceeding individual goals while driving others to exceed goals.

Work Environment/Physical Requirements

• Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.
• May travel by car, plane or other form of transportation to attend business meetings or conferences.
• Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.