medical records

Wellington, Florida

Posted in Community Services

This job has expired.

Job Info


Healthcare isn't just about health anymore. It's about caring for family, friends, finances, and personal life goals. It's about living life fully. At Conviva, a wholly-owned subsidiary of Humana, Inc., we want to help people everywhere, including our team members, lead their best lives. We support our team members to be happier, healthier, and more productive in their professional and personal lives. We encourage our people to build relationships that inspire, support, and challenge them. We promote lifelong well-being by giving our team members fresh perspective, new insights, and exciting opportunities to enhance their careers. At Conviva, we're seeking innovative people who want to make positive changes in their lives, the lives of our patients, and the healthcare industry as a whole.

The Medical Records Clerk 1 assembles and maintains patients' health information in medical records and charts. The Medical Records Clerk 1 performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments.


The Medical Records Clerk 1 ensures all forms are properly identified, completed, and signed. Enters all necessary information into the system. Communicates with physicians and staff to clarify diagnoses or get additional information. May also assign a code to each diagnosis and procedure. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.

Essential Functions

  • Answers telephone calls regarding medical record questions in a friendly and knowledgeable manner.
  • Processes and obtains accurate requested information ensuring proper release or request of medical records according to Federal/State/HIPAA guidelines.
  • Updates computer system, keeping records accurate, to reflect any changes when releasing patient information.
  • Obtains records from specialist office.
  • Files all medical reports including lab, correspondence, newborn records, on call dictation, etc., in proper order following office guidelines.
  • Files charts gathered from doctor's office, pods, and counters
  • Responsible for scanning and attaching to the appropriate binder per EMR protocols.
  • This role is considered patient facing and is part of Humana/Senior Bridge's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.
Required Qualifications
  • 1-year experience working in medical records
  • Excellent customer service. Must interact with patients in a respectful and amicable manner. Employees are expected to treat patients with compassion and protect their rights.
  • Computer skills, scanning, experience requesting medical records from the hospital or specialist office.
  • Must be well organized, ability to multi-task and detail oriented.
  • Professional appearance and attitude
  • Demonstrated organizational skills
  • Proficiency in Microsoft Office Word and Excel
  • Ability to quickly learn new systems
  • Excellent communication skills, both verbal and written
Preferred Qualifications
  • Associate's or Bachelor's Degree in a related field
  • Previous healthcare or health insurance experience
  • Familiarity with medical terminology and/or ICD-9 codes
Additional Information

Schedule: Monday-Friday 8:00 am to 5:00 pm


Conviva, a subsidiary of Humana, values personal identity protection. Please be aware that applicants being considered for an interview will be asked to provide a social security number, if it is not already on file. When required, an email will be sent from with instructions to add the information into the application at Humana's secure website.

Interview Format

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule.

If you are selected for a first round interview, you will receive an email correspondence inviting you to participate in a Modern Hire interview. In this interview, you will receive a set of interview questions over your phone and you will provide recorded or text message responses to each question. You should anticipate this interview to take about 15 minutes. Your recorded interview will be reviewed, and you will subsequently be informed if you will be moving forward to next round of interviews.

Please note:

For this job, associates are required to be fully COVID vaccinated or undergo weekly COVID testing and wear a face covering while at work. The weekly testing will need to be done through an approved Humana vendor, and unvaccinated associates should follow all social distancing and masking protocols if they are required to come into a Humana facility or work outside of their home. We are ahealthcarecompany committed to putting health and safety first for our members, patients, associates, and the communities we serve.

If progressed to offer, you will be required to:
  • Provide proof of full vaccinationor commit totesting protocolsOR
  • Provide proof of applicable exemption including any required supporting documentation
Medical, religious,stateand remote-only work exemptions areavailable.

Scheduled Weekly Hours


If you are an existing CenterWell or Humana associate, please apply through go/associatecareers using a Chrome or Edge browser.

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This job has expired.

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