Manager, Risk Operations Experience
Facebook
Job Info
The mission of the Facebook Risk and Payments team is to serve our global community by providing payment support and protecting individuals and businesses against financial abuse. Within the Risk and Payments team, Risk Experiences is responsible for overseeing customer and agent experiences for our risk enforcement systems. The experience teams design internal and external support experiences to build trust and increase good user re-enablement. They also work with our outsourced vendors to manage our global scaled support operation.
- Design the vision, mission and operations for new Risk Operations Experience pillar
- Build and strengthen cross functional relationships with our product, engineering, partnerships, and sales teams to build trust and improve good user risk experiences
- Drive team-wide results, determine what is important, clarify next steps and delegate effectively to meet expectations
- Work with Risk Leadership team to determine broader organizational direction and priority while driving team's project roadmap and priorities while holding accountable to milestones and delivery deadlines
- Become an expert in Facebook Payment's products, infrastructure, tools, systems, and data
- 10+ years experience operating in a scaled customer support environment
- 5+ years experience managing people
- 3+ years experience working with online risk management, payments or similar enforcement-related functions
- Experience managing people managers
- Experience with relationship management and working within a global organization
Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.
Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.
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