Start something good. Empower your career. Become an employee owner at Cenlar.
Employee owners have made Cenlar the nation's leading mortgage loan subservicer. Our unique culture is defined by our core values of respect, trust, integrity and care. Company ownership, a promote-from-within philosophy, and opportunities for continuous professional growth make Cenlar a great place to launch or boost your career. Consider this opportunity to join our team as Manager, Mortgage Servicing.
The Manager, Mortgage Servicing manages, trains, and motivates the inbound operational supervisor, quality supervisor, and research and telephone staff to reach defined service levels and to exceed customer expectations. This role identifies trends & potential problems impacting the quality of customer service and recommends and develops methods and procedures to maximize efficiencies and enhance service. The Manager ensures appropriate phone and workflow coverage through scheduling of staff work hours and supports Client Relations and all areas with client projects and research inquiries.
Responsibilities:
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