West Corporation

Plano, Texas

Posted in Telecommunications
16 days ago

Job Info

For this opening we will consider candidates from the following locations: PLANO,TX,US |

The Manager, Information Technology Manages, provides leadership, and budgets for teams performing development, design and system enhancement for one or more information technology functions supporting Intrado Enterprise Communications - Telecom. Develops goals and expectations, frequently delegates tasks, and provides strategic guidance to cross-functional teams to identify and produce recommendations based on business needs and opportunities. Coordinates and ensures accuracy and efficiency of team results.

Essential Duties:

• Manage the day-to-day activities of assigned staff in providing efficient, secure, and properly maintained programs and/or systems which meet end user needs

• Serve in an ongoing partnership with end users, providing consultative advice and maintaining an in-depth knowledge of business operations

• Monitor the activities associated with writing quality code based on given requirements and deadlines, ensuring consistency in methods

• Define and oversee the activities involved in thoroughly testing and implementing programs and/or systems completed by assigned staff

• Organize cross-training efforts of staff members to ensure there is adequate support of products developed

• Participate in researching new products and development tools, keeping up-to-date on industry trends for incorporation into the Company's platform

• Lead and participate in support activities, which includes providing a single point of contact for end users and determining if the service request is within the department scope

• Ensure that high levels of end user satisfaction are provided during each point of contact

• Serve as point of escalation for issues that arise and complete related follow-up activities

• Coach, develop, and mentor subordinates to achieve quality performance while continuing to develop personal management skill necessary to handle unique management challenges

Minimum Qualifications:


  • Bachelor's degree from an accredited college or university required with major course work in computer science, MIS, electrical engineering, business, or a related field is required. Equivalent work experience in a similar position may be substituted for education requirements.

  • Must have Telecom experience with a CLEC - Competitive Local Exchange Carrier and PSTN knowledge
  • Typical candidate will have 6+ years of experience in MIS engineering or computer science
  • 2+ years leadership or supervisory experience
  • Ability to troubleshoot issues and work with different leaders and vendors for resolution.

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