Manager, Client Management
Computershare

Job Info

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JOB DESCRIPTION

Location: US - Jersey City NJ (Hybrid)

This is a hybrid position primarily based in either Jersey City NJ office location. We're committed to your flexibility and wellbeing and our hybrid strategy currently requires two days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working.

We give you a world of potential

Computershare has a tremendous opportunity for a Manager - Client Management to join our growing team. This is a hybrid role (expectation of 2 days in office).

Before we tell you more about the role, it's important for you to know a few things about the department that make this such a great place to work, as well as Computershare as a whole.

• Computershare Investor Services (CIS) is a trusted advisor to 6,000 U.S. companies.
  • For more than 35 years, we've been the largest global transfer agent providing advisory services, communications, and technology solutions to many of the world's leading companies. We facilitate shareholder recordkeeping and communications, stock transfers for individual holders and annual meetings, as well as dividend disbursement for public and private companies.
  • Our clients know they can count on our investment in resources, years of industry leadership, locations throughout the world and commitment to service to form long-term relationships that produce real business results.
• We offer fantastic career development and put a lot of time into training and qualifications to ensure the continuous development of the team.

So, now that you know this is a tremendous department in a company that truly supports their employees, I'm sure you'll want to find out more about the role and what you'll be involved in

A role you will love

The Manager, Client Management is responsible for providing leadership to a team of Relationship Managers in the New York City Metro area. Primary responsibilities include giving consultation, direction, guidance and feedback to direct reports on their performance relative to the objectives that have been set for them. The Manager is a facilitator who ensures that the Relationship Managers have the resources they need to achieve their goals for client satisfaction, retention and profitability. The Manager may maintain a small book of large clients along with managing the Relationship Managers.

• Ensures that the business unit's relationship strategy is executed effectively by the team
• Manages either a staff of Relationship Managers (4+) or a team of RMs and CSAs and makes decisions regarding employment, work allocation, goal setting, performance management, professional development and expense control
• Directly supervises a team of RMs or an individual office location in the Client Relations Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Ensures that revenue and expense goals are achieved
• Guides the Relationship Managers in realizing their up-sell and cross-sell opportunities
• Negotiates the terms of contract renewals, consulting with business units such as Finance and Sales throughout the process
• Serves as Senior Relationship Management contact to top ten percent of clients based on gross revenue, sales potential or relationship sensitivity
• Assists in the collection of critically delinquent receivables
• Oversees development of strategic account plans for top client relationships
• Ensures that sensitive client issues are resolved effectively
• Coaches and mentors the Relationship Managers for career development
• Travel required: 15%

What will you bring to the role?

• Bachelor's degree (B. A.) from four-year college or university.
• More than 5 years' experience in a relationship management role in securities processing industry.
• Proven success in giving consultation, direction, guidance and feedback to direct reports on their performance relative to the objectives that have been set
• Computer Skills: MS Office, SCRIP, Cosmos, Issuer Online, Investor Center

Rewards designed for you

Paid parental leave, flexible working and a caring and inclusive culture.

Health and wellbeing rewards that can be tailored to support you and your family, including medical, dental and vision.

Invest in your future with 401k matching and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter.

Income protection. Our package includes short and long-term disability benefits, life insurance and supplemental life insurance.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careers-handbook.

Compensation. The typical base pay range for this role is $110,000 - $135,000/yearly. This base pay range is specific to these locations and may not be applicable to other locations: Jersey City, New Jersey

#LI-KT1 #LI-Hybrid

ABOUT US

A company to be proud of

We're a global leader in financial administration with over 14,000 employees across more than 21 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

A diverse and inclusive place to work

Computershare celebrate the diversity of our people, and we welcome applications from everyone. We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers' needs to allow us to drive better outcomes.

We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at TalentAcquisition@computershare.com detailing your requirements and contact information.

Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.

ABOUT THE TEAM

Since 1978, we've been trusted by companies around the globe to manage their shareholder registry, corporate actions and shareholder meetings and we're now the number one transfer agency in the world. As client needs evolved, so has our portfolio of services; extending our Issuer Services into equity and entity governance services to companies both public and private worldwide. Careers in Issuer Services could mean anything from assisting shareholders with their portfolios, enabling access to global markets or helping clients deliver on their equity and entity compliance requirements everywhere they operate.

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