Manager - Business Development & Operations Strategy
Gap Inc.

San Francisco, California

Posted in Retail


This job has expired.

Job Info


About Gap Inc.

Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.    

This simple idea—that we all deserve to belong, and on our own terms—is core to who we are as a company and how we make decisions. Our team is made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to  learn fast, create with audacity and lead boldly? Join our team.

About the Role

Gap Inc's Strategic Growth Office ("SGO") is at the forefront of driving our next chapter of growth. Gap Inc. established the SGO to focus on long-term growth and new growth opportunities across its purpose-led billion-dollar brands and beyond its core businesses. Part of this growth will be fueled by GPS Platform Services, a business-to-business (B2B) offering where we commercialize Gap Inc's operational retail capabilities as a platform to enable selling, sourcing, fulfillment, and logistics as a service to retailers with a shared goal to accelerate and grow purpose led lifestyle brands through operational excellence. Our vision is to "make retail operations easy and scalable" so that retail brands can focus on their customers, products and services.

We are searching for a Manager - Business Development & Operations Strategy to lead the development and execution of our business development strategy across our suite of platform services. In this role you will partner closely with sales, marketing, customer success and product management to bring together and continuously iterate the business development strategy and execution plan to drive a rapid and efficient demand generation and customer acquisition engine to deliver the revenue plan for GPS Platform Services.

Through rigorous analyses combined with creative thinking you will conduct market research, customer engagement and problem / solution fit interviews, growth hacking tests and financial modeling to support and enable sales, marketing, customer success and product management to target and prioritize market and customer segments. You will also support the sales team in executing the end to end sales process and developing targeted sales collateral. In addition, you will also have the opportunity to help shape our service offerings to best meet and exceed customer expectations and revenue growth opportunities.

We are operating in a start-up environment and if you have entrepreneurial DNA in your system and naturally operate with a growth and customer oriented mindset then this is the perfect opportunity for you.

This role is located in the San Francisco office and requires you to be in the office on a regular basis. Pursuant to Gap Inc.'s policy, as of September 7, 2021, all employees who wish to enter Gap Inc.'s San Francisco Bay Area, New York, and Albuquerque office buildings will need to be vaccinated, unless an exemption from the vaccine requirement is approved due to an accommodation for a disability or for a sincerely held religious belief.

What You'll Do

  • Accelerate the Revenue Growth and Demand Generation for the GPS Platform Services offering within a dynamic, technology-driven environment
  • Create and evolve the business development strategy and execution plan with sales, marketing and product management
  • Partner with sales and marketing to develop and execute growth hacking tests and priority sales and marketing campaigns
  • Develop problem / solution fit interview approaches and surveys to engage with different market and customer segments
  • Collect market intelligence and help refine the go to market strategy and service offerings based on industry, market and customer trends
  • Support and execute steps throughout the sales cycle and refine sales collateral based on customer requirements and priorities
  • Manage the overall lead generation and sales pipeline in partnership with sales and marketing
  • Conduct financial modeling to assess revenue and margin expansion opportunities and monitoring of overall financial health of GPS Platform Services
  • Manage common backbone operational processes to support Sales and Customer Success Teams
  • Partner with our expert leaders in logistics and supply chain to continuously improve and refine our service offering and go to market approach

Who You Are

  • You are a strategist that brings strategy to life through execution with 5+ years in a strategic analyst / consulting role with experience in business development / go to market strategy and planning
  • Experience conducting market research, identifying trends and opportunities and conducting problem / solution fit interviews with customers / stakeholders to develop business development strategy and execution plans for revenue growth and sales opportunities
  • Experience with building sales proposals and collateral in partnership with sales teams
  • Experience with financial modeling and business case development
  • Experience with program management and operational process design and enablement
  • Exceptional ability in dealing with ambiguity with resourcefulness, outside in thinking and bringing together diverse quantitative and qualitative data to summary, document and present executable strategy, insights and recommendations
  • Knowledge and experience in the logistics and supply chain industry
  • Knowledge and interest in building and growing digitally native retail brands
  • Dynamic, entrepreneurial spirit that moves at speed with exceptional communication and collaboration capability to partner with cross-functional teams and different levels of the organization to bring others along to deliver results and remove roadblocks together
  • Customer obsessed with deep ownership in outcomes and results
  • Passion for the retail industry and retail operations with a focus on logistics and supply chain

Benefits at Gap Inc.

  • Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
  • One of the most competitive Paid Time Off plans in the industry.*
  • Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
  • Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
  • Employee stock purchase plan.*
  • Medical, dental, vision and life insurance.*
  • See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. This year, we've been named as one of the Best Places to Work by the Humans Rights Campaign for the fourteenth consecutive year and have been included in the 2019 Bloomberg Gender-Equality Index for the second year in a row. US Candidates - Non NYCPlease note that effective, June 30, 2022, Gap Inc. will no longer require any of its employees to wear face masks or require proof of COVID vaccination, unless required by local or state/provincial mandates or as part of Gap Inc's quarantine guidelines after being exposed to or testing positive for COVID. Therefore, please disregard any language in any job posting that refers to Gap Inc.'s face mask and proof of vaccination policy as said policy is no longer effective.US Candidates - NYCBeginning December 27, 2021 the City of New York requires all employees in the City who work on site to provide proof that they are fully vaccinated against COVID-19, unless an exemption from the vaccine requirement is approved due to an accommodation for a disability, a sincerely held religious belief or other legally protected basis (including status as a victim of domestic violence, stalking or sex offenses).


This job has expired.

More Retail jobs


Driveline Retail
Umatilla, Florida
Posted about 2 hours ago

Driveline Retail
Stuart, Florida
Posted about 2 hours ago

Driveline Retail
Portage, Indiana
Posted about 2 hours ago

Account Access

Sign in to subscribe to job alerts


Sign up now