Manager, ActiveCore Ops Product Engineering
Comcast

Job Summary

Responsible for planning, organizing and managing systems engineering functions for Internet Services, Systems Development Group. Plans new technology innovation and new features, supporting daily operations and facilitating team performance. Meets the systems engineering needs of future projects, directing activities to meet customer requirements, improving existing applications; and, implementing new process efficiencies to reduce costs and enhance customer satisfaction. Manages team which may include exempt and non-exempt employees. Serves as subject matter and provide guidance to employees as required. Develops processes and procedures to drive department efficiencies, assist in development and meeting of, departmental budget.

Job Description

Core Responsibilities

• Keeps abreast of the cable industry and upcoming projects to determine the means to implement changes in the existing network to accommodate technology, features and functionality.
• Plans to meet and/or exceed the requirements of production operations.
• Analyzes complex business needs via interaction with senior leadership, internal operational managers and external customers.
• Examines new projects, forecasts new staffing requirements and reviews Company goals to prepare a systems engineering plan and budget.
• Creates systems engineering (SE) standards, tools and processes by reviewing documentation and participating in SE organizations.
• Leads user conferences to plan future projects and procedures. Creates and executes a plan to upgrade systems to meet future requirements using past experience and judgment as a guide.
• Creates new technical solutions which enhance process efficiency, reduce cost and/or enhance customer and/or user satisfaction.
• Evaluates new and evolving technology for applicability and impact on operational goals.
• Analyzes system performances against customer requirements and directs corrective action.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Education

Bachelor's Degree

Relevant Work Experience

5-7 Years