Loss Prevention - Area Manager
Knott's Berry Farm
Job Info
The Area Manager of Loss Prevention plans, directs, and manages, Loss Prevention operations, focused on protecting the Company assets. You will addminister policies and procedures as issued by the Security Manager. The Area Manager is responsible for internal case work including follow-up investigations. Plain clothes work, including surveillance, shoplifting, and other forms of loss will be required. You will oversees video surveillance program. The Area Manager will develop and operate an internal LP audit program.
Experience:
6+ years of related experience
3+ yeas of supervisory/leadership experience
Strong verbal and written communication skills. Ability to maintain a calm demeanor, especially in sensitive situations. Must have experience in Loss Prevention in increasing levels of leadership. Proven record of success in an ever-increasing Loss Prevention role and environment
Prior record of success in a high-volume Loss Prevention location.
Education:
Associate's Degree/ Vocational or Trade School degree
Bachelor's degree in Criminal Justice Preferred
License, Certificaiton, Other:
Valid Driver's License
BSIS Guard Card
- Manages the daily operations of the Knott’s Berry Farm Loss Prevention Department. Creates all scheduling and monitors the performance of the Loss Prevention Shift Leader, the Loss Prevention Investigators, and the Data Mining Officers. Hires and trains new LP personnel. Conducts or participates in interviews and investigations, with a goal of reducing/eliminating loss to the Company in both funds and property while determining the need for criminal prosecution.
- Provides support to various Knott’s Berry Farm Divisions and Audit teams to investigate loss prevention issues and minimize losses to the Company caused by associate error or misappropriation through resolution of finance problems, auditing, surveillance investigations and review of video and on-line data.
- Analyses data from various sources to identify areas of loss, determines appropriate corrective action and makes long term recommendations for changes in controls, policies and procedures to limit or eliminate loss exposure/opportunities
- Oversees all data mining and other intelligence gathering software by subordinates. Operate data video and analytics systems with full department assistance i.e. eConnect.
- Oversees and takes part in interviews by the Loss Prevention Investigators and Team Lead, to ensure proper technique and resolutions.
- Responsible for all Loss Prevention Department paperwork and evidence storage. Create, and continue to maintain, updated Department standard operating guidelines.
- Investigates matters that are sensitive to Knott’s Berry Farm. Develops a working relationship with management, other park officials, and members of law enforcement, to gather information that is useful to Department goals. Must maintain confidentiality in all matters to protect the interest of those involved
- Create and distribute suspect warnings, or crime pattern information, to the appropriate departments. Conduct other trainings or briefings that benefits the Department’s goals of preventing loss.
- Assists in overseeing the adjustment of video cameras upon the property.
- Other duties may be assigned.
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