Lending Processor
Tropical Financial Credit Union

Job Info

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Description
Job Title: Lending Processor

Department: Lending Consultant Department

Reports to: Lending Consultant Manager

FLSA Status: Non-Exempt

Tropical FCU (TFCU) is a Sun-Sentinel Top Workplace five years in a row. Being part of the Lending Team and TFCU overall will provide you with opportunities to engage by learning, growing, contributing, collaborating, and developing professionally. Join us for a great employee experience focused on engaging employees and members alike.

Summary: Individuals on the job are responsible for assisting Tropical Financial Credit Union in achieving its purpose of guiding members successfully through the financial marketplace. This position is responsible for building and maintaining successful member relationships by funding and servicing loans to the member's satisfaction while ensuring that supporting documentation and records are accurately prepared in accordance with TFCU policies and procedures.

JOB SPECIFIC INFORMATION

Essential Duties and Responsibilities include the following.

• Demonstrates full knowledge of consumer lending products and services, including the lending process from application to closing, ensuring maximum funding rates.
• Responsible for preparing and processing all required loan documentation for approved consumer, credit card, and recreational loan applications for funding.
• Ensures that processing complies with any relevant federal, state rules and regulations and credit union policies and procedures.
• Maintains and funds the as per loan goal pipeline of active approvals, and turnaround time standards.
• Coordinates with Lending Sales Representative to certify the following:
  • Contact has been made with member to provide conditions of the loan and ensuring the member has a clear understanding of the TFCU requirements for processing/closing the loan as per turnaround time standards.
  • Obtain all necessary documents from member that are appropriate for the type of loan being processed.

• Effectively assist the Sales Team as needed in communicating loan information and required documents with members and/or dealers.
• Prepares closing documents, and ensures all closed loans have been accurately completed and signed as required by the relevant federal, state rules and regulations and credit union policies and procedures.
• Clears loan conditions according to relevant federal, state rules and regulations and credit union policies and procedures. Posts loans and sends payoffs to appropriate institutions.
• Processes Credit Card advances as required.
• Performs post closing auditing function as required to ensure compliance to relevant federal, state rules and regulations and credit union policies and procedures.
• Maintains application system with comprehensive and timely loan status updates.
• Serve as a mentor to newly hired employees, and assist with training when needed.
• Maintain a 5% maximum error rating on total loans funded each month while consistently meeting deadlines, ensuring compliance, funding goals and efficiency requirements.
• Quickly respond to emails and other electronic requests regarding loan applications with the Lending Consultants. If necessary, must be willing to handle and assist with any concerns or complaints, and coordinates with the appropriate departments to ensure a positive outcome creating a WOW member experience.
• Alerts management or Security of any suspicious activity regarding transactions including forgery, theft, fraud, kiting, members who appear to be avoiding a CTR (cash transaction reporting). Effectively views and profiles all members' accounts. Must review all account notes/memos as appropriate.
• Accountable for understanding and applying relevant federal, state rules and regulations and credit union policies and procedures to meet regulatory requirements relating to anti-money laundering, Bank Secrecy Act (BSA), Customer Identification Program, and OFAC. Maintains comprehensive knowledge of the Bank Secrecy Act, Customer Identification Program, USA Patriot Act, OFAC, Credit Card Act, Risk Based Pricing and Fair Lending.
• Comply with all relevant federal, state rules and regulations and credit union policies and procedures to ensure compliance with such regulations is maintained.
• BSA Compliance: every employee is required to uphold the credit union's compliance with the Bank Secrecy Act and anti-money laundering policies and procedures. Specific functions within TFCU will take into consideration the awareness of unusual or suspicious activity that is relevant to the department.
  • In addition to any other assigned training courses, online BSA and OFAC courses must be completed at least annually, as made available by the Training and/or Compliance Departments.
  • Ensure ongoing individual compliance with all regulatory requirements established in the SAFE Act, if required.
  • Maintains comprehensive knowledge of the Bank Secrecy Act, Customer Identification Program, USA Patriot Act, OFAC, Fair Lending and Credit Card Act.
  • Comply with all TFCU policies and procedures to ensure compliance with such regulations.
• Performs related duties as required with or without accommodation.

We offer Excellent Benefits such as:

• Medical, Dental, and Vision Insurance
• Retirement Profit Sharing 401K Plan
• Voluntary Supplemental Accident, Cancer and Hospital Insurance Plans
• Prepaid Legal
• Voluntary Life Insurance
• Adoption Assistance
• Pet Discount Program
• Educational Assistance Programs
• Paid Time Off/ 11 Paid Holidays
• And so much More!

Position Requirements
Qualifications/Abilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

REQUIRED EDUCATION AND EXPERIENCE:

• High school diploma required. College degree or college courses in a related field highly preferred.
• Minimum one year customer service experience in professional services environment required.
• Minimum of two years consumer lending processing experience or equivalent required.
• Minimum of one year Credit Union/financial services experience required.
• Proficient in Microsoft Windows Outlook, Word, Excel and have proficiency with lending related programs.
• Knowledge of credit reports, credit scoring, title documents, vehicle valuations, appraisals and auto insurance, payment protection, GAP, and MBP products.
• Comprehensive understanding of loan contracts including APR, amortization schedules, simple interest calculations and ability to analyze financial data.
• Ability to calculate figures and amounts such as discounts, interest, commission, proportions, percentages, and volume. Ability to apply concepts of basic arithmetic.
• Understanding of underwriting guidelines.

ABILITIES:

• Demonstrates and displays strong interpersonal skills to build and maintain positive relationships with vendors, internal partners and team members in a team-oriented environment.
• Ability to interact, and communicate verbally and in writing with all levels of members, non-members and employees including Management.
• Ability to work well in a collaborative team environment.
• Ability to read and interpret documents such as procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively with members or employees of the organization.
• Must have the ability and willingness to learn new tasks and duties within a changing environment while maintaining a positive attitude.
• Must be a self-starter with high standards of excellence in their professional roles. Must have proven experience demonstrating initiative and flexibility.
• Must display a strong sense of integrity in all interactions.
• Detail oriented, critical thinker, strong analytical skills with a strong sense of urgency to meet the Credit Union Lending needs.
• Actively participates in and completes all ongoing required loan and other related training.
• Seeks and participates in TFCU supported self-directed development programs.
• Ability to work proactively and independently with minimal supervision
• Ability to work flexible hours, evenings and weekends and overtime as needed and must be flexible in schedule and have the ability to handle multiple tasks.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, sit and use hands to handle or touch. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Full-Time/Part-TimeFull-Time Exempt/Non-ExemptNon-Exempt LocationMiramar - Headquarters About the OrganizationTropical is a not-for-profit, member-owned and member operated financial cooperative, serving South Florida since 1935. We operate a fun, and family-oriented work environment where every employee has the opportunity to learn and grow in their career and move up within the organization. It's an organization that values your contributions and rewards you for your performance. TFCU has proven to be an organization that is dedicated not only to TFCU's success, but the success of its employees and the financial success of our members. EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
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