Leads Supervisor
Colgate Palmolive

Job Info

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No Relocation Assistance Offered
# 115762 - Phoenix, Arizona, United States

CP SkinHealth Group is a place for your career to thrive! We offer opportunity, challenge, and a great team of driven and dynamic individuals. Encompassing the innovative skincare brands of PCA SKIN, EltaMD, and Filorga, ProSkin Group is a fast-paced, agile organization dedicated to providing skin care solutions that are backed by science.

CP SkinHealth Group is a part of the Colgate-Palmolive family, which provides our team with domestic and global career growth opportunities in all departments. Our rich benefits package includes medical, dental, vision, matching 401K, company-paid disability and more. Plus our employees have access to our amazing skin care products!

We are looking for a Leads Supervisor to join our team and provide leadership to our Leads Conversion team as well as top-notch customer service to potential new customers. The Leads Conversion team is responsible for turning leads into new business for both brands, and working with the sales team to facilitate continued support. This individual thrives on closing new business and expanding our customer base, and has a strong attention to detail and superior communication skills.

What You'll Do:

• Lead, motivate and provide direction to the Leads Conversion team.
• Serve as representative for Leads team for process improvement projects, systems implementations and testing, and overall status updates to management.
• Make outbound calls to leads to obtain updated information, answer questions and track/manage open leads with goal of closing new business
• Answer product questions about ingredients, updated protocols, new product info and more
• Manage escalated customer service issues
• Facilitate demonstrations via phone, virtual presentations, email, etc.
• Inspire customers to want to learn more, attend product training, partner with our sales team, and more.

What We're Looking for:

• Experience with converting leads and/or supervising a team of individuals to help motivate and support their success.
• A licensed esthetician with sales experience - preferably on the phone/virtual.
• Demonstrated hands-on approach as well as the ability to successfully interact with customers to ensure a high level of service
• High comfort level with operating in various systems to input and analyze data
• High level of attention to detail, with excellent verbal and written communication skills
• Problem solving and critical thinking skills
• Creative mindset and ability to think outside of the box
• Strong business acumen
• Resilient and able to thrive in a fast paced environment with strong multi-tasking abilities
• Demonstrated ability to coach and influence others for maximum effectiveness
• Proven ability to successfully work as a team member and to build and maintain a positive work environment
• Actively seek in-depth understanding of systems, customer needs and internal systems, services and capabilities.
• Cross functional collaboration with other departments to determine long term solutions

Required Qualifications

• An active aesthetics license
• 5+ years of sales or customer service
• People management skills and experience
• Call center software or CRM system experience
• Strong understanding of the aesthetic and skin care industry
• Heavy experience with Microsoft Suite (Word, Excel, Powerpoint) or Google suite (Docs, Sheets, Slides)

Preferred Qualifications

• Call center or phone sales experience
• Prior working experience in the skincare industry
• Bilingual English/Spanish a plus
  

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Are you interested in working for Colgate-Palmolive? You can apply online and attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process. Become part of our team. We look forward to your application.

Colgate-Palmolive is a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition. Colgate sells its products in over 200 countries and territories around the world under such internationally recognized brand names as Colgate, Palmolive, elmex, Tom's of Maine, Sorriso, Speed Stick, Lady Speed Stick, Softsoap, Irish Spring, Protex, Sanex, Elta MD, PCA Skin, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill's Science Diet and Hill's Prescription Diet.

For more information about Colgate's global business, visit the Company's web site at http://www.colgatepalmolive.com. To learn more about Colgate Bright Smiles, Bright Futures® oral health education program, please visit http://www.colgatebsbf.com. To learn more about Hill's and the Hill's Food, Shelter & Love program please visit http://www.hillspet.com. To learn more about Tom's of Maine please visit http://www.tomsofmaine.com.

Reasonable accommodation during the application process is available for persons with disabilities. Please contact Application_Accommodation@colpal.com with the subject "Accommodation Request" should you require accommodation.

This job has expired.