Lead System Administrator
University of North Dakota

Job Info

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Position Information: Description

This position is responsible for providing high-quality IT support to the University of North Dakota campus and its constituents and for ensuring all support is provided in a timely customer focused manner.  This position provides support for specialized applications, administers active directory, automates installations, provides high level application support, supervises the ResNet and Systems Administrations student employees, and performs duties of the Systems and Applications Manager in their absence.

Duties & Responsibilities

• Server and Specialized Application Support:
  • Monitor the needs of the departments to determine availability and needs for application upgrades
  • Design, build, and manage server solutions across cloud and virtual environments
  • Work with vendors to perform upgrades to the server side of the application
  • Coordinate other University Information Technology staff to perform upgrades on the client side of the application
  • Perform periodic system backups to the backup server
  • Ensure that systems and documents are available during outages by redundancy of data and servers
  • Create and maintain documentation on all servers and review documentation on other systems regularly
  • Ensure system security is performed and reviewed to organizational and industry standards as well as PCI compliance, HIPPA, and FERPA standards
  • Ensure that systems are updated and patched in a timely manner
  • Verify completion of server backups according to schedule
  • Participates in on-call rotation
  • Research new products and services that may benefit supported departments
  • Create, manage and audit elevated Active Directory accounts and groups
• Enterprise Application Administration:
  • Utilize scripts to perform automation
  • Administer, monitor, and maintain Enterprise Applications for UND
  • Research and recommend hardware and software development, purchase, and use to supervisor
  • Troubleshoot and resolve software and connectivity problems, including user access and component configuration
  • Work as a team member with other UIT staff, as well as the networking and 3rd party vendors to ensure usability, connectivity and compatibility between systems
  • Document system/application problems and resolutions for future reference
  • Conduct technical research on system/application upgrades to determine feasibility, cost, time required, and compatibility with current system
• Specialty Applications:
  • Respond to users’ technical issues in person, remote support, on the phone, and through email.
  • Train University Information Technology staff on specialty systems
  • Troubleshoot complex specialty application problems while keeping the user informed.
  • Research and implement new technologies.
  • Document systems and processes.
  • Complete support tickets in a timely manner.
• Supervision and Project Management:
  • Supervise systems administration student employees
  • Supervise systems administration employees
  • Train and mentor full-time and student staff
  • Oversee ResNet staffing and services
  • Lead the recruitment and hiring processes of student employees
  • Project management for student projects
• Other Duties:
  • Complete timesheets in a timely manner
  • Document and update projects in TeamDynamix to track project progress
  • Develop and maintain contact with people in key positions pertinent to other duties and responsibilities
  • Attend conferences, webinars, and seminars
  • Remain as current as possible with new technology
  • Attend departmental meetings
  • Serve on campus-wide committees and participate in campus-wide meetings when applicable
  • Maintain confidential information in all aspects of position in accordance with applicable compliance requirements (FERPA, HIPPA, PCI Compliance, etc.)

Required Competencies

• Excellent interpersonal skills and demonstrated excellence in customer service
• Excellent written and verbal communication skills'
• Ability to communicate with non-technical and technical users
• Ability to prioritize, multi-task, stay organized, pay attention to detail, and meet deadlines in a changing and demanding work environment
• Demonstrated ability in problem solving, sound decision-making, and critical thinking skills
• Demonstrated ability to work independently and be a team player
• Ability to participate in on-call rotations and on occasion, nights, and weekends
• Knowledge of Linux Operating System

Minimum Requirements

• Bachelor’s degree in Information Systems, Computer Science or related field plus two years directly related experience OR Associate degree plus three years directly related experience OR 6 years directly related work experience
• Minimum of three years experience supporting and troubleshooting Windows computers, specialty hardware and software
• Experience working in a complex multi-user IT environment
• Experience troubleshooting and supporting specialty hardware and software
• Experience managing Windows Server 2012 and later
• Experience creating and maintaining documentation, training and mentoring employees
• Experience with OSI model and basic network troubleshooting, including routing, switching, and Ethernet protocols
• Experience with client/server architecture
• Must be able to be onsite for management duties and network troubleshooting, at the University of North Dakota in Grand Forks, ND
• Successful completion of criminal history records check.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the US and to complete the required employment eligibility verification form upon hire.

Preferred Qualifications

• Experience working in an environment required to maintain confidentiality such as HIPAA, FERPA, and PCI Compliance
• Experience working with Enterprise Virtualization solution
• Experience with Linux Servers
• Experience with ResNet
• Experience with server-based databases
• Experience working in Higher Education
• Experience with cloud hosting platforms such as Azure, or AWS
• Experience with SaaS platforms

Minimum Hiring Salary/Position Classification

$60,000-$62,000/year; exempt; benefited; full-time

Benefits

Includes single or family health care coverage (premiums paid for by the university), basic life insurance, EAP, retirement plan, tuition waiver, annual and sick leave. Optional benefits available: supplemental life, dental, vision, flexible spending account, supplemental retirement plans.

To Apply

For full consideration, all application materials must be fully submitted by 11:59PM on the closing date.

Additional Information

To find out why living and working in Greater Grand Forks is way cooler, check out Grand Forks is Cooler.

All information listed in this position announcement will be used by Human Resources, the Hiring Department, and EO/Title IX for screening, interviewing and selection purposes.

Confidentiality of Application Materials

Pursuant to NDCC 44-04-18.27, applications and any records related to the applications that identify an applicant are confidential, except records related to the finalists of the position, which are open to the public after the search committee has identified the top three finalists who will be invited to campus.

EEO Statement

The University of North Dakota is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or other protected characteristic. Women, minorities, veterans, individuals with disabilities, and members of other underrepresented groups are especially encouraged to apply. Applicants are invited to provide information regarding their gender, race and/or ethnicity, veteran’s status and disability status as part of the application process. This information will remain confidential and separate from your application.

Veteran’s Preference

Veterans claiming preference must submit all proof of eligibility by the closing date. Proof of eligibility includes a DD-214 or NGB 22 and if claiming disabled status, a current letter of disability from the VA dated within the last 12 months.

Clery Statement

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the University of North Dakota publishes an Annual Security and Fire Safety Report. The report includes the university’s policies, procedures, and programs concerning safety and security, as well as three years of crime statistics for our campus. As a prospective employee, you are entitled to a copy of this report. The report and statistical data can be found online at UND.edu. You may also request a paper copy of the report from the UND Police Department located at 3851 Campus Road, Grand Forks, ND, 58202.

This job has expired.