Lead Support Engineer
Majesco- Insurance/Software

Boulder, Colorado

Posted in IT

This job has expired.

Job Info

Our Purpose

At Majesco, we believe in connecting people and business to Insurance in ways that are Innovative, Hyper-Relevant, Compelling and Personal. We bring together the brightest minds to build the future of Insurance; a world where Insurance makes life and business easier, more connected and better protected.

Job Overview

In the role of a Lead Support Engineer, Technical Support, the candidate -

  • Will be responsible for providing technical expertise in maintaining system availability, troubleshooting and resolving customer technical issues.
  • Will deliver a superior customer experience by effectively understanding the incidents logged by the customer, complete root cause analysis, provide the business impact and deliver the solution to the customer.
  • Will be comfortable working remotely and be able to work across time zones and with remote teams.

Key Role and Responsibilities

  • Provide day-to-day guidance to our customers, displaying a sense of urgency with strong incident and problem management with ability to thrive in a rapid and fast pace environment.
  • Analyze the defects and plan to deliver solutions with a quick turnaround time.
  • Follow software best practices to code, test, deploy and release fixes to the customer.
  • Monitor daily operational activities and ensure no manual intervention is involved.
  • Monitor production, identify performance bottlenecks and work towards resolving identified issues.
  • Configure user interface as per customer requirements and design using DevStudio Platform to create/customize the application as per customer requirements.
  • Unit/Integration testing to confirm business scenarios on the app/web page
  • Participate in requirement discussions and contribute in designing the solution
  • Co-ordinate with Base Product & Platform teams for issue resolution, new feature related discussions etc.
  • Perform after-hours system implementation, maintenance and support as required including occasional 24x7 on-call coverage.

All About You

  • Typically has 8+ years' experience in ORACLE SQL / PL-SQL technologies.
  • Experience in SQL: sub-queries, joins, Oracle in built functions.
  • Strong skills in Oracle server-side programming which includes SQL, SQL*Plus, PL/SQL Packages, Stored Procedures, Functions, Cursors, Triggers, Views, Materialize Views, Temporary tables.
  • Experience in Exception Handling and debugging PL/SQL Code, DDL, DML, and DBMS jobs.
  • Experience in creating Materialized Views and Indexes for better performance of summary tables, Autonomous Transactions, and developing Dynamic SQL Statements.
  • Experience in writing Cursors, User-defined Object types, Records, and Tables in PL/SQL Programming for generating worksheets, Arrays & Queues.
  • Strong SQL and PL/SQL Design, Development, Tuning and debugging skills
  • Knowledge of software versioning and revision control system; experienced with code merging process.
  • Experience on working with "configuration" driven tools/platforms/framework would be added advantage Excellent written and verbal communication skills; ability to simplify and communicate technical issues.
  • Strong problem-solving skills, demonstrating the ability to identify, define and understand a problem, have knowledge of root cause analysis and research effective solutions for the customer.
  • Demonstrates a strong willingness to learn and a mindset that allows them to develop understanding, to grow, and use new strategies that they've learned along the way.
  • Proven ability to maintain a professional demeanor when handling complex customer and internal issues.
  • Strong commitment to quality and customer service.
  • Works well in a remote team environment.
  • Bachelor's degree or global equivalent required.

This job has expired.

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