L3 Network Engineer
Kforce Inc.
Job Info
RESPONSIBILITIES:
Kforce has a client that is seeking a L3 Network Engineer in New York, NY.Summary:The L3 Network Engineer is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role will maintain a high level of service to clients. Their primary objective is to ensure zero missed service level agreement (SLA) conditions.Key Responsibilities:- Responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems; This position uses considerable judgment and independent analysis within defined policies and practices
- Applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions
- Ensure that assigned infrastructure at the client site is configured, installed, tested, and operational
- Perform necessary checks, apply monitoring tools, and respond to alerts
- Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail
- Assist in analyzing, assigning, and escalating support calls
- Investigate third line support calls assigned and identify the root cause of incidents and problems
- Conduct a monthly random review of incidents and service requests, analyze, and recommend improvement in quality
- Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed
- Proactively identify opportunities for work optimization including opportunities for automation of work
- Proactivity and autonomy in the realization of infrastructural changes in Network area
REQUIREMENTS:
- Advanced diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience)
- Relevant certifications depending on technology domain expertise
- Experience with 80%+ of the technologies listed above
- Solid years of work experience
- Solid experience required in Engineering function within a medium to large ICT organization
- Solid experience of Managed Services
- Excellent experience working with vendors and/or 3rd parties
- Excellent experience in working in a highly ITIL oriented and guided environment
- Excellent working knowledge of ITIL processes
- Involved technologies: Cisco Viptela (SD-WAN), Meraki, Cisco Catalyst, HP, and Wi-Fi Meraki
- Ability to communicate and work across different cultures and social groups
- Ability to plan activities and projects well in advance and considers possible changing circumstances
- Ability to maintain a positive outlook at work
- Ability to work well in a pressurized environment
- Ability to work hard and put in longer hours when it is necessary
- Ability to apply active listening techniques
- Ability to adapt to changing circumstances
- Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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