IT Support Technician
Pharmaron

Job Info

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Pharmaron (Exton) Lab Services LLC is seeking a motivated IT Support Technician to join our information technology department. The IT Technician will be responsible for providing on site support and remote support, for our Exton and other locations. Reporting to IT Director, the IT Support Technician is responsible for providing technical support, which includes trouble shooting, vendor management, software/hardware installation, and maintenance.

Education & Experience:

• Bachelor's Degree in IT/CS or equivalent experience and IT certifications
• 3+ years of end-user support in a Windows environment.
• Proficient in infrastructure, including TCP/IP, web, and cloud services.
• Experience working in regulated environments.
• Thorough knowledge of Office 365 Installation, troubleshooting and Administration
• Sound knowledge of Active Directory, VMWare, Firewalls etc.
• Knowledge of Data and Information Security processes.
• Comfortable working with Onsite and Remote users.
• Team Viewer experience.
• Ability to fulfill project tasks on time.
• New PC installation, deployment and trouble shooting.
• Reliable transportation.

Soft Skill Requirements Include:

• Proven business communications, written and verbal.
• Excellent follow-up and follow-through.
• Efficient time management and work prioritization.
• Aptitude to learn new technologies and methods.
• Organized product ordering and tracking.
• Vendor management.
• Create and update document.

Responsibilities

Reporting to Director IT, the IT Technician will perform following duties.

• End-user user support and ticket management.
• Work with onsite business leaders and remote IT management.
• New PC installation, deployment and trouble shooting.
• Trouble shoot LAN and WAN
• Assist in Computer System Validation Process.
• Work after hours and weekends, when required.
• Strategize with IT management on new service offerings and opportunities.
• Time tracking and IT documentation.
• Any other task assigned by Director IT

Benefits

Pharmaron Lab Services cares about our work community and offers a variety of benefits allowing employees the opportunity to customize a comprehensive benefits package that meets their personal needs.

Pharmaron Lab Services is proud to be an Equal Employment Opportunity and Affirmative Action employer.

This job has expired.