IT Support Specialist
American Woodmark

Job Info

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PURPOSE: To install and maintain personal computer based systems and related software, networks, phone systems. Train new systems users. ESSENTIAL FUNCTIONS: Essential functions are standardized. Resolves routine questions and problems, and refers more complex issues to higher levels. Provides problem-solving support to company users. Installs and expands existing PC-based systems. Determines basic hardware and software needs in conjunction with end users and high levels of MIS. Occasionally trains users in hardware and software applications. DUTIES: * Maintains computer hardware. * Maintains phone systems. * Trains new system users. * Submits Solution Center tickets to resolve system and hardware issues. * Installs software updates. * Installs new computer hardware * Researches systems problems. SKILLS: * In-depth knowledge of computer hardware * Knowledge of computer networks. * Hand knowledge of Microsoft Office software. SUPERVISORY RESPONSIBILITIES: None QUALIFICATIONS: (Education, Experience and Skills) * Associates or Bachelor's degree in Computer and Information Science, or equivalent level of experience * Minimum two years of experience in system development or technical systems support role. * Basic skills and procedures appropriate for the position; knows and uses the fundamental concepts of personal computers and information systems. PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand and walk. Lifting requirements are typically less than 20 pounds on an infrequent basis.WORKING ENVIRONMENT: Typically works in an office environment. The noise level is usually moderate. Occasional weekend work required. AN EQUAL OPPORTUNITY EMPLOYERThe American Woodmark Corporation does not discriminate on the basis of race, color, national origin, ancestry, age, religion, military and veteran status, sex, gender, gender identity, gender expression, sexual orientation, genetic information, marital status, medical condition, pregnancy, or any other legally-protected characteristic; and it will comply with all applicable state discrimination laws. No person shall be denied employment solely because of any disability which is unrelated to the ability to engage in the essential functions involved in the position for which application has been made either with or without reasonable accommodations.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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