IT Support Desk - Associate Director
The Judge Group Inc.

Tampa, Florida

Posted in IT
25 days ago


Job Info


Location: Tampa, FL
Description: Our client is currently seeking a IT Support Desk - Associate Director. This position will be mostly remote, but strong preference is for individuals based in the Tampa area.

For immediate consideration, email your resume to dowen@judge.com.

~ Devon Owen

Responsibilities

The position will report to the Director of IT Operations.

Responsible for the day-to-day operational direction for ala aspects of tier 1 and tier 2 IT support.

Qualifications

Extensive experience managing 24x7x365 IT tier 1 and tier 2 help desks.

Extensive experience with ServiceNow ITSM

Experience supporting Microsoft Azure and O365 cloud environments

Expertise establishing, delivering, and administering IT Service and Support and Operational Governance

Experience implementing and operating support organizations

Develop, baseline, review and manage service level performance

Develop and maintain Dashboards, Metrics, KPI's, SLA's, SLO's

Approve and report on all performance metrics, exceptions and penalties

Customer and vendor satisfaction tracking and reporting

Contribute to department strategic direction and planning

Recommend new and changes to, internal IT performance and service policies, vendor service, management policies and contractual requirements

Experience with continues process improvement

Independent and proactive management style

Ability to communicate and interact with all levels of the enterprise

Ability to work on (and manage team working on)many concurrent, and changing, priorities

Action-oriented and able to manage and meet aggressive timelines and deadlines

Strong track record of delivering initiatives on time and on budget.

Must have excellent organizational and project management skills

Must be a US Citizen

Additional Requirements

The successful candidate must not be subject to employment restrictions from a former employer (such as a non-compete) that would prevent the candidate from performing the job responsibilities as described.


Contact: dowen@judge.com

This job and many more are available through The Judge Group. Find us on the web at www.judge.com



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