IT Help Desk Representative
Compass Health Network

Columbia, Missouri

Posted in Health and Safety
13 days ago


Job Info


Compensation: $19.37/hr

POSITION PURPOSE

Serve as the first point of contact for employees seeking IT assistance. Provide entry level technical support and triaging to all IT inquiries. Provider basic end user training utilizing a variety of hardware/software tools and techniques.

ESSENTIAL FUNCTIONS – JOB SPECIFIC

  • Work with employees to identify and deliver required technology service levels.
  • Liaise with, provide training and support to, staff on technology operation and other issues.
  • Install, configure, test, maintain, monitor, and troubleshoot end user hardware/software issues.
  • Perform remote analysis, diagnosis, and resolution of technological problems for a variety of employees and recommend and implement corrective solutions.
  • Receive, prioritize, and respond to incoming help desk tickets, or calls regarding technology problems.
  • Create and document all incoming help desk calls.
  • Escalate problems to the appropriate IT service groups, or appropriate help desk instances.
  • Other duties as assigned.

ESSENTIAL FUNCTIONS/CORE COMPETENCIES – COMPANY WIDE

  • Regularly attends work except for approved absences.
  • Attends all training as required.
  • Maintain professional, “champion” behavior.
  • Provides quality customer service.
  • Provides services with a commitment to service excellence.
  • Works in a way that exhibits a commitment to personal excellence.
  • Team oriented and values diversity

 

 



QUALIFICATION(S): DESIRED DEMONSTRATED KEY COMPETENCIES

• Analytical Thinking
• Change Readiness
• Communication – Oral
• Communication – Written
• Multitasking/Planning
• Organizational/Time Management
• Problem Solving
• Teamwork
• Technical Expertise

QUALIFICATION(S): EDUCATION

• Associate degree preferred

QUALIFICATION(S): WORK EXPERIENCE/TRAINING/ADDITIONAL REQUIREMENTS

At least one (1) year experience preferred

 

Compass Health is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.        



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