IT Applications Support Analyst
Cornell College

Job Info

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Cornell College is accepting applications for a full-time IT Applications Support Analyst. This position provides end-user support, maintenance, builds data integrations, and is responsible for the day-to-day management of enterprise applications at Cornell College. The principal duties and responsibilities of this position include:

• Provide timely support for end-users having difficulty with campus administrative software.
• Function as the primary person within the Data and Applications team to manage the Enterprise Systems helpdesk queue and resolve or escalate tickets as necessary.
• Document issues and known solutions using ticket-tracking software.
• Create, modify, and/or deactivate enterprise application user access accounts.
• Develop specifications for queries/reports and write corresponding SQL scripts to generate queries/reports/extracts.
• Create, troubleshoot, diagnose, repair, and maintain current integrations between 3rd-party applications and the Student Information System.
• Maintain confidentiality, integrity, and availability of systems and data.
• Serve as an Enterprise Systems representative on project teams as assigned.
• Perform other related duties as required or assigned.

Because Cornell College values diversity and strives to create a welcoming community in which all individuals are respected and included, the entire campus community is called upon to engage in dialogue around issues of difference, identity, and ideology. The college is committed to fostering a faculty and staff community that reflects our diverse student body. We encourage applications from candidates who share our vision for a campus that embraces differing backgrounds, viewpoints, and identities, and who will excel at mentoring students who are broadly diverse. (See our diversity statement here.)

About Cornell College

Cornell College is a selective liberal arts college distinguished by our Ingenuity curriculum that builds on the strengths of our One Course At A Time schedule. This combination encourages the qualities of being thoughtful, original, and inventive, using the strengths of a liberal arts education to apply ideas to solve problems and meet challenges through hands-on experience in learning. Academic immersion, Division III NCAA athletic teams, and unparalleled flexibility attract an ambitious student body from across the U.S. and worldwide. We are located in Mount Vernon, Iowa, an urban fringe community located in the heart of the ICR Iowa region.

Qualifications and Education Requirements

Bachelor's degree required.

Technology Skills

• Knowledge and experience (greater than two years) troubleshooting and supporting enterprise applications, learning management system, or similarly complex system.
• One year of experience creating basic Microsoft SQL queries, views and stored procedures using SQL Server Management Studio.
• Experience with the following software applications is a plus: Microsoft Dynamics GP, PowerCampus, Microsoft SSIS, Microsoft SSRS, and Microsoft .Net Framework.

Other Requirements of the position

• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to learn new computer applications quickly, effectively, and with little formal training.
• Strong organizational and interpersonal skills; patience and experience in working with non-technical users and must be a self-starter, resourceful, and a team player.
• Attention to detail and accuracy.
• Higher education experience is a plus.

Application Process

The position will remain open until filled. To apply, submit a cover letter, resume, and names and contact information of three references through Cornell's online application system.

Cornell is an equal opportunity employer and encourages applications from women and minorities. Cornell complies with Iowa's Smokefree Air Act. Cornell utilizes E-Verify and requires satisfactory completion of a background check.

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

https://www.applicantpro.com/j/2127223-145282

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