Incubation Program Manager, New Products
Facebook

Job Info

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

The PSO New Products team is seeking an Incubation Program Manager who is passionate about driving product-market-fit for Facebook's newest Commerce Products. This program manager is responsible for bootstrapping support models for nascent emerging products and collaborating with product and engineering teams to drive product market fit. The ideal candidate will be strong at cross-functional communication, project execution, knowledgeable about e-commerce & marketing, and have a keen eye for identifying and scaling processes and workflow opportunities. They will be responsible for architecting customized support models for their respective products including mapping out escalation paths, helping to prepare in depth product documentation, setting and measuring goals with product teams and driving accountability with vendors and contractors. Our unique position at the intersection of product and service allows us to partner with teams across Facebook to drive our business forward by representing the perspective of the community and combining quantitative with qualitative signals to drive product launches and improvements.

<ul><li>Understand and translate support needs and experiences of customers (internal and external) to create customized support models by product, including mapping escalation paths</li><li>Understand resourcing and operational workflows needed to activate the product strategy and support model</li><li>Work extensively with cross-functional partners - e.g. Product Manager, Product Marketing Manager, Marketing Science, and Commerce Partnerships teams - in order to scope and align on support models</li><li>Set and measure goals for product programs. Track product readiness and operational readiness on an ongoing basis</li><li>Take a data-driven approach to managing outsourced programs. Drive accountability with vendors and contractors as needed</li><li>Prepare in depth product documentation for both technical and non technical support</li><li>Work closely with their own manager to share ideas, challenges, etc. and agree on strategies to remove roadblocks, improve on ideas and prioritize work for themselves</li><li>Communicate feedback, challenges, roadblocks, insights effectively and concisely to appropriate audiences and stakeholders</li></ul>

<ul><li>Bachelor's degree</li><li>8+ years work experience in consulting, product strategy, operations or equivalent environment (or 5+ years experience with a Masters degree)</li><li>Project management experience and experience running strategic projects with cross-functional teams</li><li>Communication and presentation experience with proven track record of working with executive level leaders</li><li>Knowledge of e-commerce, the advertising marketplace and ad products</li><li>Experience utilizing data and analytics to solve problems</li></ul>

<ul><li>Comfortable dealing with ambiguity and unstructured problems</li><li>Open, collaborative and proven team player, with experience initiating and driving projects to completion with minimal guidance or support</li><li>Experience leading data-driven projects and experience communicating results and insights to cross-functional partners</li><li>Experience contributing at both strategic and operational levels</li><li>E-commerce industry experience</li><li>Experience working with sales and/or customer service programs or organizations</li><li>Experience working and influencing in a cross-functional capacity within a dynamic, rapidly changing environment</li></ul>

Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.