Incident Manager
BC Forward

Job Info

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Incident Manager
BCforward is currently seeking highly motivated Incident Manager for an opportunity in 100% remote

Job Title: Incident Manager
Work Location: 100% Remote
Duration: 3+ Months contract to permanent

JD Description:

• Manages the process to restore normal service operation as quickly as possible to minimize the impact to business operations.

• Manages the lifecycle of all Problems with the primary objective being to prevent incidents from happening and to minimize the impact of incidents that cannot be prevented.

Responsibilities:

• Responsible for planning and coordinating all the activities required to perform, monitor, and report on the process.

• Driving the efficiency and effectiveness of the incident management process

• Producing management information, including KPIs and reports

• Driving, developing, managing and maintaining the incident process and associated procedures

• Ensuring that all IT teams follow the incident management process for every incident

• Coordinate the resolution of incidents utilizing technical resources in a 24x7x365 enterprise organization

• Send executive style communications giving details of the incident and impacts to the business

• Provide a command and control presence on technical bridges driving work streams and engaging teams to resolve incidents

• Authoritatively and confidently guide incidents to resolution

• Produces Problem Management reports and management information

• Identifies trends and potential Problem sources (by reviewing Incident and Problem analyses)

• Prevents the replication of Problems across multiple systems

• Coordinates meetings to resolve problems

• Maintains inventory of problems under analysis and their current progress and status

• Follows up issues and progress with problem owners where necessary

• Identifies resources needed to resolve problems

• Reviews the efficiency and effectiveness of proactive Problem Management activities

Required Skills:

• Two years professional experience in incident management, practices and skills role.

• Must be able to work unconventional shifts which will include weekends.

• Working knowledge of IT Service Management tools.

• Broad technology understanding across Distributed Systems, Storage and Networks.

• Committed to results in a highly stressful environment.

• Must possess decisive leadership, and the ability to exercise sound judgment and decision making skills in the heat of the moment.

• Strong oral and written communication skills

• Strong analytical and problem solving skills

• Build relationships both from a customer and technical point of view.

• ITIL Foundations certified.

About BCforward:
BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full-service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.
www.BCforward.com

Interested candidates please send resume in Word format Please reference job code 192685 when responding to this ad.

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