Implementation Specialist Advisor
ADP

Job Info

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Unlock Your Career Potential: Implementation at ADP. Do you have a passion for out-of-the-box thinking and a commitment to making sure customers get the most for their investments? At ADP, the Implementation team is driven by our customers' success. With us, you'll combine your analytic and project management skills with your ability to simplify complex information -- helping customers develop the skills and confidence to use our products with ease. You provide the expert support that makes our integrated solutions stand out in an increasingly competitive global marketplace.

ADP is hiring an Implementation Specialist Advisor.

In this position, you'll leverage our top-ranked training programs and world-class service guidelines, along with your business consulting expertise, to create exceptional onboarding experiences for each product or service implementation.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.

RESPONSIBILITIES:

• Consult with clients to deliver a comprehensive ADP solution for their integration needs
• Analyze client's complex business and technical requirements
• Propose scalable and maintainable integrations across platforms and deliver on those designs
• Partner with clients to understand their business and related needs
• Manage multiple concurrent projects and deliverables
• Identify and monitor project risks, plan and implement mitigation strategies
• Ensure effective and open communication throughout the project with the stakeholders
• Follow ADP integration life cycle for integration development
• Incorporate new processes, tools and approaches when recommending an ADP solution
• Utilize broad knowledge to recommend solutions to the client when appropriate
• Understand client business issues and concerns and recommend and implement appropriate solution
• Build long term relationship and trust with the client and project team
• Interact/collaborate with ADP associates in sales and customer service
• Exchange routine information with members of client project team, including priorities, timeliness, issues as they arise

QUALIFICATIONS REQUIRED:

• At least 3 years of experience working in a client service/customer service environment
• At least 1 year of business consulting experience.
• Bachelor's degree or equivalent in education and experience

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