Implementation Manager
Digital Realty

Job Info

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Position Title: Implementation Manager

Location: Franklin Park, IL

Your role

This role offers you the opportunity to showcase your project management expertise and technical skill to make a direct impact at the largest wholesale data center provider in the world. As Implementation Manager, you will assist and provide technical oversight / guidance to local property engineering teams through your project management and task tracking activities. Working cross-functionally with our Property Management, Technical Operations and Sales teams, you will coordinate the deployment and installation of equipment and infrastructure within a data center or colocation environment. It will be your mission to ensure these deployments are completed on time, on budget and error-free. If you are eager to work on multiple projects in a dynamic, fast-paced environment, then we look forward to hearing from you.

What you'll do

The Implementation Manager's primary responsibility is project management of customer implementations in a data center raised floor environment. This typically includes the installation of racks, electrical distribution, cages, containment systems, and data cable infrastructure. The Implementation Manager will manage multiple simultaneous projects across several data centers in their region using standard project and construction management best practices. The primary responsibility is to use standard project management and construction best practices to ensure all deployments are completed on time, in budget, and error-free. Additional specific responsibilities include:

Project Management

• Create a project plan for each customer deployment
• Track the deployment and update the project plan
• Create a bill of materials and scope/spec for each sub-trade required to implement the customer requirements
• Provide a budget to actual cost analysis for each project
• Coordinate the work with the local property team, ensure the local team has all required information to bid and purchase any outstanding contracts
• Manage existing supply chains and make recommendations for improvements
• Manage supply chain inventory against outstanding projects/orders
• Track vendor managed inventory (VMI) against outstanding orders to ensure inventory levels are maintained

Vendor Management

• Manage material vendors and contractors
• Work with vendor managed inventory, to track and maintain appropriate levels of inventory
• Develop SOWs for same, review and coordinate pricing and contracts with local property teams
• Manage, direct and coordinate the activities of internal or contracted personnel or third parties who are providing services or performing work for the deployment projects.
• Qualify vendors and implement the company's procurement procedures including tendering projects, using RFPs, purchase orders, and cost tracking templates
• Obtain and negotiate pricing for services in conjunction with the Real Estate Manager and/or Regional Technical Operations Manager
• Track vendor performance against contracts and SLAs
• Provide a point of escalation for local property teams and provide support for vendor and contractor disputes and issues

Local Support

• Provide Technical and Project Oversight and support to the property and data center managers
• Provide technology and process training for local teams
• Coordinate with vendors and contractors to provide trade and product specific training for local teams
• Provide issue resolution, expedite orders, and facilitate cross functional communication such as coordination of customer change requests

What you'll need

• 10 years' experience in the deployment of fixtures and infrastructure in a raised floor data center environment (preferably in the Telco, Colo, or Hosting industry)
• Expert level knowledge of rack, cage, electrical distribution, and data cable infrastructure
• Bachelor's degree (BA/BS) or equivalent experience required
• PMP certification preferred
• BCSI or other data center specific certifications desired
• Expert level knowledge in reading/interpreting construction plans, one-line drawings, and construction specifications
• Experience working with material vendors, and inventory management/vendor managed inventory (VMI)
• Ability to create specifications and scopes of work
• Expert level proficiency in the use of MS Productivity tools, including Word, Access, Excel, Visio
• Expert level proficiency with project management software
• Working knowledge of Cost Accounting
• Experience in customer deployments in Colo or Hosting industry
• Proven ability to project manage effectively, and to take corrective action when needed
• Working knowledge of mechanical, electrical and plumbing systems supporting a critical environment
• Able to effectively respond, verbally or written, to sensitive issues, complex inquiries or complaints
• Excellent verbal and written communications skills
• Ability to make effective presentations and respond to questions from groups of clients, customers and the general public
• Ability to track costs for all projects, using purchase orders and other tracking methods
• Ability to analyze and solve problems involving several options with limited information
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form and to work independently
• Requires advanced analytical and quantitative skills
• Demonstrate ability to work effectively in a fast-paced, mission critical facilities environment
• Strong organizational skills, attention to detail and openness to new ideas and procedures
• You should also be willing and able to travel approximately 35-50% of the time.

A bit about us

Digital Realty supports the world's leading enterprises and service providers by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, our global data center platform, gives customers a reliable foundation for scaling their digital business and efficiently managing data gravity challenges. The size and scale of our business puts us in a unique position to offer customers access to 290 facilities in 50 metros across 26 countries and 6 continents.

A bit about our Operations team

Our Operations team keeps our customers' infrastructure running safely and securely. We get plenty of opportunities to take on a variety of tasks and develop our technical skills. From overseeing electrical power to cooling and fire suppression systems, our team plays a vital role in making sure everything in our data centers operates as it should.

What we can offer you

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers.

Join us and you'll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you'll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We'll also give you plenty of development opportunities so you can build a rewarding and successful career with us.

This is an exciting time to join our business so apply now and make your mark on our future.

Notes:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Digital Realty offers a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions.

Digital Realty is an equal opportunity employer, EOE/AA/M/F/Vets/Disabled. All applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or protected veteran status, or other status protected by law or Company policy.

Digital Realty cares about the health and safety of its workforce, customers, and vendors. Digital Realty encourages all new hires to be fully COVID-19 vaccinated by their start date. Employees who are not fully COVID-19 vaccinated will need to comply with our weekly COVID-19 testing requirements, subject to applicable workplace accommodation requirements.

Digital Realty is a publicly traded company (NYSE: DLR) with investment grade ratings from all three major ratings agencies.

Please do not forward unsolicited resumes to any employee of Digital Realty and its subsidiaries. Digital Realty is not responsible for any fees related to unsolicited referrals.

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