I & R Business Specialist, Commercial
Hargray Communications Group, Inc.

Utilizes experience, technical aptitude, critical thinking and proven techniques to provide our business customers with technology solutions in all areas they require. You will additionally be required to splice, maintain and repair all underground, direct bury, and aerial cables used to supply Telephone, CATV and High Speed Data services. 

• Responsible for deploying, maintaining, and supporting VOIP systems.
• Troubleshoots and resolve highly complex customer telecommunication system problems.
• Provides technical expertise to the Help Desk and Installation and Repair teams regarding telecommunication problems.
• Designs, installs, maintains, and documents customer’s technology and communications needs, to provide excellent service exceeding the customer’s expectations.
• Researches and discusses new customer facing technologies with other team members for future implementation in projects.
• Works together with other team members to provide 2^nd level support to field techs, internal support techs, sales team and customers.
• Works with internal sales team and other team members to qualify customer’s needs and present an optimal solution.
• Clearly documents customer’s networks using Microsoft Visio, both in the design and technical support role.
• Communicates with supervisor on status of projects, achievements, or issues relating to current tasks.
• Communicates independently, effectively, clearly and professionally with customers, managers, supervisors, and employees to establish and maintain considerate and cooperative relationships.
• Answers operational questions clearly and succinctly, and resolves problems applying knowledge of system/network hardware, software, and procedures.
• Works as primary point of contact for Hargray built networks; also provides escalation support for maintenance customers.
• Provides voice and server consulting as needed.
• Provides training and assistance for new employees; participates in cross training.
• Orders and tracks equipment for Installs and truck stock for their region
• Provides daily and weekly reports of installation activities
• Performs other related duties as assigned to ensure effective operation of the department and the Company.
• Demonstrates subject matter expertise regarding the latest technologies.
• Actively participates on Call Triage Team.
• Provides help desk support including analyzing and resolving end-user issues.
• Performs other duties as assigned.