I/DD Quality Manager
VOA Chesapeake
Job Info
JOB SUMMARY
The Quality Manager is responsible for planning, organizing, leading, coordinating, and supporting compliance and incident activities including training, incident investigations, and VOACC/DDS/DOH/DHCF safety protocols and regulations. The Quality Manager ensures that all aspects of programming and Incident Management are sufficiently and effectively aligned with Local and Federal guidelines and applicable Court Monitor standards. She/he will collaborate with Directors in the division to coordinate orientation, serve as a technical resource to VOACC staff in interpreting government training rules and regulations, and act as a point of contact for training and Incident-related topics. This position performs professional-level work in overseeing all activities related to incident management, ensuring all service recipients are in the least restrictive, integrated, dignified, and respectful environments and communities; serves as the primary contact for Incident Management for the assigned program. This position must maintain a working knowledge of all applicable federal, state, and Volunteers of America Chesapeake requirements, with respect to all government-funded programs. This position is the sole source of generating training reports related to the Department. The Quality Manager interacts with various VOACC personnel and personnel from external agencies such as the Developmental Disabilities Administration (DDA), Department of Health (DOH), Evans Court Monitors, Quality Trust, and other entities.
PRINCIPLE ACTIVITIES:
Training
- Serve as the Site Administrator to monitor and maintain agency databases to ensure accurate and up-to-date training data.
- Prepare internal and external reports for training compliance.
- Assist Volunteers of America Chesapeake programs in coordinating arrangements for on-site visits, and tours for training compliance.
- Attend internal and external meetings and participate in organization-wide planning activities.
- Provide administrative assistance to the Director of Quality and Compliance Operations related to policy and training needs and activities.
- Prepare unit monthly reports and maintain departmental training class and deadline calendars.
- Setup and maintain all files related to the Training to the department to include both paper files and electronic files including data entry of information into required databases
- Manage the delivery of training and development programs and, in a more senior role, devise a training strategy for the organization.
- Monitor and review the progress of trainees through questionnaires and discussions with managers.
- Assist with staff training on First Aid CPR.
- Develop and continuously update formal phase I, III, and IV curricula in collaboration with the DC leadership team.
- Ensure all training files for employees follow all regulatory entities.
- Develop and continuously update a Training Program for Leadership's enhancement of skills (i.e., Management Development Program)
- Coordinate training and technical assistance on relevant preparedness topics
Incident Management
- Serves as the primary contact for all incident reporting within the assigned programs.
- Conduct all investigations and coordinate efficient incident reporting and investigation follow-up.
- Responsible for assisting the Director of Quality Assurance and Compliance Operations to routinely monitor all intellectual disabilities programs as scheduled.
- Ensure all incidents are reported in a timely manner to all regulatory entities including but not limited to the Developmental Disabilities Administration, Department of Health, and DC Quality Trust.
- Collect and preserve data from investigation and quality assurance activities, to determine the level of quality across the service system.
- Work collaboratively with all staff members through the Director of Quality and Compliance Operations, to maintain and improve the quality-of-service delivery and produce comprehensive quality investigations according to DDS established investigation process.
- Complete investigations of all RIs within five business days of the date of the incident, as well as ensure investigation includes a collection of sufficient evidence and documentation to allow for analysis and conclusion, a summary of the facts, and recommendations.
- Complete all assigned Serious Reportable Incidents within 15 calendar days from the date the incident is assigned. Prepares a report that is provided in PDF format to DDS IMEU via the MCIS in the Supporting Documents section. All supporting documents, photographs, and evidence must also be submitted via MCIS including any attachments to the investigative report.
- Work collaboratively with the Director of Quality and Compliance operations with Quality assurance follow-up to ensure recommendations have been implemented.
- Ensure all internal and external incident recommendations are addressed timely in MCIS.
Rights, Respect, and Individual Advocacy
Abuse/Neglect/Exploitation Prevention
EFFECT ON END RESULT
- To address service recipients' needs as identified in Incident Investigations and Quality Assurance reviews.
- To develop and manage the entire Incident reporting functions.
- To maintain compliance with a regulatory, funding source, and VOAC requirements.
- To assist in maintaining well-trained staff.
- To maintain a positive public image for the program in the community.
- Enhances program operations and program services by assisting in the coordination of quality Training classes for all levels of staff.
- Ensures compliance with contractual, ethical, and licensing requirements pertaining to specific funding programs and policies and procedures.
- Effective and efficient systems and processes are in place to ensure the Units' compliance with funder requirements.
- Professional and customer-focused approach to handling all employee inquiries.
The schedule requires flexibility. Schedules will be designed in advance and with approval. The standard work schedule is 40 hours per week. Incident investigation may require work, research, and follow-up outside of normal hours. Participation in occasional weekend monitoring and observation is expected. Must maintain all mandatory training activities and records. Must keep abreast of current incident management and training policies and practices set forth by the District of Columbia Developmental Disabilities Administration.
OTHER:
- Acceptable DOH Background check, FBI Fingerprint, OIG Exclusion Check
- Negative Drug/TB Screening and Health certificate.
- CPR/First Aid Certification must be acquired and maintained once employed.
The physical requirements described below are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.
- The ability to safely operate a motor vehicle to transport oneself, consumers, and program supplies as necessary.
- The physical ability to travel to assigned locations, stand, stoop, bend, reach, pull, push, lift, grasp, climb, talk, see, hear, and perform basic and light home maintenance activities, and operate office equipment.
- Move and lift light objects up to 30 pounds such as mail, supplies, files, and equipment.
- Operating office equipment requiring continuous or repetitive hand/arm movements.
- The ability to remain in a sitting position for extended periods of time.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
I/DD Quality Manager
REQUIREMENTS
- Preference is given to those with specific experience in the field of intellectual disabilities within the District of Columbia.
- Bachelor's degree in Human Services or related field.
- Must have completed a competency-based course and obtained Endorsement/Certification as an Incident Investigator.
- Minimum three to four years of progressive experience in assessing and coordinating training classes and programs in Human Services preferred.
- Broad knowledge of support and service needs of people with intellectual disabilities and possess the necessary skills to organize and implement a training program.
- Minimum of 2 years of experience conducting investigations and quality reviews.
- Excellent communication and collaboration skills with all levels of Management.
- Excellent computer skills in MS Word, Excel, PowerPoint, and other related systems i.e., Access or MCIS.
- Be able to read, write, and speak the English language and have the ability to communicate effectively with the people to whom services are provided.
- Ability to work independently and as part of a dynamic team
- Must be detailed while multitasking.
- Consistent adherence to due dates is essential to this position.
- Strong written and verbal communication skills
- Experience with writing letters of inquiry and acknowledgments, concept proposals, and communication for public readership, a plus
- Working knowledge of federal, state, and local regulations related to Medicaid waiver; Experience with process improvement is also preferred.
- Bilingual in any language is a plus.
- QIDP experience is a plus.
- Must be able to communicate and work with all levels of management and staff and be an internal communicator to the Intellectual Disability Programs.
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