This role is responsible for providing leadership and support for assigned Operations Leadership Team in all aspects of human resources, employee relations and talent management. This role will focus on employee relations and take a proactive people approach in supporting the field operations team focusing on culture and team member engagement to improve the end-to-end team member experience and business outcomes.
This position can be based in Kansas City, MO ; Salt Lake City, UT or Denver, CO.
Serve as an Employee Relations expert, providing guidance on employee concerns and fact-finding interviews and investigations, coaching DM's on effective listening, probing, and investigatory skills to clearly and objectively assess information in a timely manner and resolve employee concerns
Own assigned Employee Relations cases, documenting investigation findings, resolving employee concerns and keeping accurate records. Partner directly with Human Resources Director, Operations Leadership, and Legal on recommendations to resolve inquiries, concerns, and investigations in line with our company value.
Act as a champion for compliance, helping to interpret, recommend, review and draft updates company policies and processes, ensure consistent application, alignment with company priorities, and educate Operations Leadership
Provide EEOC/Agency response and Federal/State Labor/Immigration Audit information as needed
Monitor staffing levels, turnover and churn, and proper structure at all levels. Work with Operations Leadership to root cause issues and provide guidance for improvement as needed.
Facilitate ongoing Talent Strategy/Bench Strength and Succession Planning Sessions to ensure accurate assessment of talent to meet the business needs and development of plans to improve the bench. This includes point in time assessment of performance, potential, updating talent pools and readiness of talent.
Participate in the development and facilitation of training on a variety of employee relations topics including performance management, performance improvement and corrective action processes, harassment, EEO regulations and other related ER topics.
Ensure Employee Relations cases are updated in the case management system with accurate and detailed information in a timely manner.
Provide guidance and counsel on developing effective Professional Development Plans and Performance Improvement Plans.
Deliver engagement survey results and assist in creating effective action plans to improve engagement. Lead focus groups and other sessions to gather feedback from teams.
Manage the performance appraisal process and calibrations
Monitor the annual salary planning and equal pay analysis for all salaried managers by providing ongoing counsel on compensation, promotion and merit increases.
Preferred: Bachelor's degree in Human Resources or equivalent experience
Preferred: PHR or SPHR Certification
Valid driver's license required
5 years of Employee Relations or other related experience
Microsoft Excel, PowerPoint and Word proficiency
Experience in multi-state, multi-unit operations in restaurant, retail or hospitality industry
Preferred: merger, acquisition and/or divestiture experience
REQUIRED KNOWLEDGE, SKILLS or ABILITIES
Displays subject matter expertise in federal and state labor and workplace laws
Demonstrates strong knowledge of employee relations, talent review, succession planning, performance management, employee engagement, coaching, and counseling
Displays excellent written and verbal communication and facilitation skills
Displays strength in planning, organizing, and prioritizing to deliver results and complete assignments within deadlines, with a limited amount of direct supervision, and oftentimes managing multiple priorities
Ability to travel between 10% - 25% of the time, meeting with key stakeholders in various markets.
Buffalo Wild Wings has an atmosphere that creates stories worth telling--
for our guests and for our team members. Yes, it is literally working at a Sports Bar and all the energy that comes with it. But Buffalo Wild Wings is also a place to start the next phase of your career. Whether you grow in our system here at Buffalo Wild Wings or your game-plan finds you somewhere else, we want you to have an experience here that lasts a lifetime.
We're a brand on the rise, and we need great people as we write the next chapter of our story. If that's you, pull up a barstool.