Helpdesk Technician (OKC)
Horizontal Talent

Job Info

Tentative Class Start date is February 7th or 14th (cannot start sooner) 

SCHEDULING:
Training for these positions is scheduled to begin February 7th or 14th. Initially schedules will center around 8:00 am-4:45 pm, Monday-Friday throughout the training period (4-8 weeks). After training is completed the schedules will vary as we are a 24x7 operation. The roles we’re looking to fill will likely not be scheduled to work overnights or over the weekends, but anything is possible and candidates applying for this position should consider all possible outcomes. While we will change shifts from time to time as needed, shifts will not vary from day to day or week to week in an attempt to promote a work-life balance.

JOB SUMMARY:
Provides customer and technical support through analysis and problem solving to facilitate installation, implementation, maintenance, education, and documentation of a variety of technologies for employee service desk. Candidates MUST be local to Oklahoma City, OK. Non-local candidates will not be considered for this role.

REQUIRED SKILLS:
• Password and access resets
• Ability to meet deadlines
• Ability to Work Independently
• Ability to Work with Others
• Analytical Ability
• Analyze Software Problems
• Communication Skills
• Critical Thinker
• Customer Service -Excellent phone skills a Must
• Detail oriented
• Grammar, Spelling and Punctuation Skills
• High Level Analytical Ability
• Multi-tasking
• Oral and Written Communication Skills
• Professional Demeanor
• Team Player
• Troubleshooting
• Compute operating system and procedures
• Computer Peripherals
• Install
• Networking
• Software Installation
• Technician knowledge