Help Desk Analyst
GDH
Job Info
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Seeking one placement for each of the following shifts: 8am-5pm, 11am-8pm, and 1-10 pm.
Qualifications
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Previous Service Desk or Call Center experience
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Focus on providing friendly, team-oriented, exceptional customer service
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Great communication skills
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Strong technical aptitude
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Knowledge of Windows 7 and Windows 10 Operating Systems
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Familiarity with Remote Desktop tools
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Outlook 365 Experience preferably Admin
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Must have Active Directory experience
* Spanish speaking and living nearby in the Richardson area major plus
Responsibilities
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Service Desk Analysts coordinate, diagnose, and troubleshoot incoming employee calls and emails
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They provide support services with technical problems and information technology issues involving desktop, laptop, or network services from local and remote personnel
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This role's schedule will be 1pm-10pm Monday through Friday + 1 Saturday per month
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This position follows a hybrid schedule after training and onboarding with alternating 1 week in-office, 1-week remote work, per the team's structure
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Provide timely resolution of technical problems or escalation on behalf of the customer and ensure their satisfaction
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Provide case status updates to management and end-users
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Supports and maintains effective relationships with users
This job has expired.
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