General Manager - LA North East
ARS

Job Info

Overview

ARS-Rescue Rooter has an immediate opportunity for the position of General Manager. We offer a competitive compensation package and a full range of benefits including medical, dental, vision, 401(k), life and long-term disability insurance.

The General Manager is responsible for the overall success and management of our residential and commercial HVAC & Plumbing service center. Our General Managers plan, organize, direct, coordinate, and control service center activities and functions to achieve revenue goals and objectives while maintaining a strong customer focus, leveraging the brand, and driving employee engagement in a rapidly changing and highly competitive business environment.

Responsibilities

• Assuming full operational responsibility for profit and loss related activities.

• Establishing a team culture among service center personnel and holding the team to a high standard of customer satisfaction.

• Consistently administering company policies and procedures throughout the service center.

• Monitoring and maintaining job satisfaction among personnel by completing annual performance evaluations and salary reviews in a thorough and timely manner.

• Preparing business forecasts, budgets, and other reports in addition to monitoring the timely flow of paperwork necessary to the service center.

• Recruiting, selecting, and training all service center employees.

• Financial analysis to identify trends and prospective problem areas and taking immediate action based on findings.

• Optimizing the service center to provide service, complete tasks, and otherwise perform in an efficient manner.

• Developing new programs and executing established plans to meet and exceed sales goals.

• Maintaining a working knowledge of competitors, developing innovations to maintain market lead, sharing best practices across organization.

Qualifications

• Minimum of 10 years leading teams servicing Business to Consumer & B2B customer markets.

• Minimum of 8 years of experience successfully leading a fast-paced service organization and a proven track record of growing a business.

• Bachelor's degree required and 4 to 6 years related experience, or equivalent combination of education and experience. Master's degree preferred.

• Consistent track record of meeting and exceeding revenue objectives.

• Strong interpersonal/communication skills. (Oral and written)

• Ability to self-start and motivate a group of individuals to act as team towards a common goal.

• Analyze cost and forecast data to ensure alignment with the Division's goals and objectives.

• Build a team culture by recruiting, motivating and training the staff.

• Review and promote the maintenance of a safe, accident free and healthy work environment.

• Demonstrated proficiency with multi-tasking alongside time management skills and the ability to prioritize and plan.

• Excellent analytical skills, financial acumen, and attention to detail.

• Computer proficiency. (Microsoft preferred)

We require background checks and drug tests on all employees. American Residential Services will consider qualified applicants in a manner and in compliance with the requirements of the Los Angeles Fair Chance in Hiring regulation.

ARS/Rescue Rooter - Making it work! Making it right!

We are an Equal Opportunity Employer

AA EOE M/F/D/V