Full Time Operations Area Supervisor
Kings Dominion
Job Info
Park Operations Area Supervisors plan, direct and oversee the aspects of ride operations for a several ride locations within an area. They're responsible for training, coaching, and enforcing policies and procedures for seasonal ride operations staff, full-time Park Operations Associates and Location Supervisors. They maintain high levels of guest engagement within their area and are responsible for scheduling of team members and Supervisors.
Benefits include paid time off, medical, and dental insurance, free admission to all Cedar Fair parks and much more!
- High School diploma or GED equivalent
- Some college preferred but not required
- Must be a minimum of 18 years of age
- 1-2 years of related experience
- Ability to lead associates to achieve department and division goals
- Prior Supervisory experience in theme park and/or entertainment venue
- Good analytical and planning skills
- Good understanding of Microsoft Office Products
- Demonstrated leadership experience
- Strong organizational skills and attention-to-detail
- Basic computer skills including familiarity of Microsoft Office Products.
- International Ride Operator Certification preferred, or ability to earn.
- Good communication skills, and professional demeanor when dealing with other departments and park guests.
Must be available during park operating hours, including nights, weekends, holidays, and special events to meet business needs and available to fill a 40 hour work week schedule year round.
- Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law.
- Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law.
- Ensures all duties in all ride locations are performed in a safe manner and by established guidelines.
- Ensures development of all leadership, and ride operations staff to ensure the highest level of performance is being given at all times.
- Partners with Department Management to identify skill/knowledge gaps and identify training needs.
- Maximizes the level of guest satisfaction, including excellent quality of service, and ability to resolve guest concerns.
- Test equipment daily before opening the ride to guests.
- Assist with the loading and unloading of ride to include small children and guests with disabilities.
- Verify that safety restraints and belts are correctly secured before the ride is set into motion. Record ride capacity and cycles.
- Enforce ride restrictions and recommendations including delivering spiels and directions to guest. Gives directions to guests regarding safety and operation of the ride.
- Observes the ride attraction for safety malfunctions/infractions while the ride is in motion.
- Notifies Rides OD of any malfunctions or special situations.
- Supervises up to 100 associates and several leadership positions.
- Ability to teach training classes for new team members.
- Ability to take a CPR/Dispatcher or Lifeguard class and assist the Aquatics team when needed.
- Assist the Maintenance Division in completing various projects, i.e. carpentry, creative services, landscaping, painting, and etc.
- Participate in Halloween Haunt and Winterfest install and/or strike projects.
- Provides guest service according to Cedar Fair standards when serving the guest or working with subordinates, including initiating guest interactions, answering questions and giving directions.
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