Front DeskSpecialist
VOA Chesapeake

Job Info

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COMPANY OVERVIEW

Volunteers of America Chesapeake & Carolinas empowers self-reliance and inspires hope. As a church without walls, we do this through personalized housing, ministry, health, and human services that benefit vulnerable individuals, their families and the community. Founded in 1896 in Baltimore, MD by social reformers, Ballington and Maud Booth, we were one of the first of over 30 affiliates of Volunteers of America - one of the nation's largest and most comprehensive human services organizations.

Our founders envisioned a movement dedicated to reaching and uplifting the American people. On behalf of the organization, the Booths pledged "to go wherever we are needed, and do whatever comes to hand". Their declaration continues to guide Volunteers of America's impact on "Helping America's most vulnerable".

Through a dedicated and committed team of more than 850 employees and thousands of volunteers, we provide critical care, support services and hope to thousands of people each year throughout Virginia, Maryland, the District of Columbia and the Carolinas. We firmly believe our employees drive the success of the organization. Through our diversity, equity and inclusion efforts, we endeavor to attract, engage and retain qualified, diverse, compassionate individuals to join our journey and experience a work environment that offers challenging, stimulating and financially rewarding opportunities.

JOB SUMMARY

The Front Desk is responsible for the administrative direction of the Hope Center including Health Homes, Day Program and Substance Abuse Clinic. They also ensure the safe accountability of consumers entering and exiting the facility.

REQUIREMENTS

• Successful candidate must possess a High School Diploma or equivalent and the ability to type 35-40 words per minute accurately.
• Candidates must also be proficient in spelling, writing and arithmetic with a working knowledge of computer skills in Microsoft Office and office products.
• Candidate must be mature and reliable. Potential candidate should be able to multi-task at a fairly rapid pace, remain composed despite demands from multiple sources, seek support when he/she needs it and handle stress in a responsible and healthy way.
• Most importantly, the successful candidate must be able to develop effective working relationships with the consumer population, be self-motivated and able to motivate others, be able to relate to individuals making significant life decision, possess strong organizational skills, and have strong oral and written communication skills.
• Experience with DC Medicaid/Medicare/Local Dollars is a plus.
  • Must be Dependable -- more reliable than spontaneous
  • Must be People-oriented -- enjoys interacting with people and working on group projects
  • Must be Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
  • Must be Autonomous/Independent -- enjoys working with little direction
  • Must have High stress tolerance -- thrives in a high-pressure environment.
• Excellent Computer Skills in Microsoft Office and office products.
• Excellent written and verbal communication skills.
• Proven ability to for conflict resolutions
• Bilingual in any language a plus

EFFECT ON END RESULT

• Ensures a safe, secure and efficient facility and program.
• Ensures safety of staff in fire and other emergencies.
• Ensures consumer compliance with VOAC policies and rules.
• Ensures that each consumer's individualized needs are met.
• Ensures that all documentation pertaining to consumer services is completed in compliance with agency policies and funding source requirements.
• Presents a positive image to the consumers and public.

PHYSICAL REQUIREMENTS

The physical requirements described below are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• The physical ability to stand, stoop, bend, reach, pull, push, lift, grasp, climb, talk, see, hear and perform basic and light home maintenance activities, and operate office equipment.
• Move and lift light objects up to 30 pounds such as mail, supplies, files, and equipment.
• Operating office equipment requiring continuous or repetitive hand/arm movements.
• The ability to remain in a sitting position for extended periods of time.
• Occasionally, ability to lift, carry, push, pull or otherwise move objects, including the human body.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

REQUIREMENTS

• Successful candidate must possess a High School Diploma or equivalent and the ability to type 35-40 words per minute accurately.
• Candidates must also be proficient in spelling, writing and arithmetic with a working knowledge of computer skills in Microsoft Office and office products.
• Candidate must be mature and reliable. Potential candidate should be able to multi-task at a fairly rapid pace, remain composed despite demands from multiple sources, seek support when he/she needs it and handle stress in a responsible and healthy way.
• Most importantly, the successful candidate must be able to develop effective working relationships with the consumer population, be self-motivated and able to motivate others, be able to relate to individuals making significant life decision, possess strong organizational skills, and have strong oral and written communication skills.
• Experience with DC Medicaid/Medicare/Local Dollars is a plus.
  • Must be Dependable -- more reliable than spontaneous
  • Must be People-oriented -- enjoys interacting with people and working on group projects
  • Must be Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
  • Must be Autonomous/Independent -- enjoys working with little direction
  • Must have High stress tolerance -- thrives in a high-pressure environment.
• Excellent Computer Skills in Microsoft Office and office products.
• Excellent written and verbal communication skills.
• Proven ability to for conflict resolutions
• Bilingual in any language a plus

EEO/AA

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