French Vacation Advisor
Marriott Vacations Worldwide

Job Info

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Job DescriptionAre you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

Job Summary

• To deliver high levels of customer service to both increase and retain Interval International's French membership base.
• To promote all company products and services by maximizing all sales opportunities.

KEY RESULT AREAS:

• Deliver levels of sales and service which are consistent with quality standards.
• Maintain comprehensive knowledge of company and departmental products, policies and procedures so that member awareness is increased and the system operates effectively.
• Educate and guide members on how to effectively utilize their membership benefits and exchange services.
• Offer alternatives and counsel members observing inventory restrictions and limitations when possible, but using initiative within corporate guidelines in the interests of enhancing members' satisfaction.
• Process exchange confirmations, Getaways, membership sales.
• Meet and exceed individual productivity targets on call handling for confirmations and renewals.
• Handle and take ownership of each call seeing through to solution with Supervisor assistance if necessary.
• Maintain good communication with members and staff at all levels and undertake all dealings with members that reflect the higher standards of customer service.
• Handle all calls from Interval members.
• Telemarketing outbound calls to be made in order to maintain and increase the membership base.
• Manage database of members having placed requests by using system-generated reports to assist in enhanced searching to achieve members' confirmed bookings.
• Ensure contact is made with members every 30 days if their request is not fulfilled.
• Promote the products of Internal Travel where applicable so that members can make a seamless transfer to complete their needs.
• Ad-Hoc proofreading of company literature.
• Perform any other related duties as required.

Skills and Abilities

Essential: French (mother tongue) and English language skills

Clear speaking voice and excellent telephone etiquette

Keyboard skills:

Attention to detail, Written ability to enter notes in the systems clearly and concisely.

• Self motivation
• Interpersonal skills
• Ability to work on own initiatives

• High standard of customer service
• Computer literacy
• Must be able to work shifts, overtime, weekends and holidays
• Must be able to remain calm and courteous in emotionally charged or stressful situations

Desirable:Other European Languages

Experience

Essential:Customer service experience, Basic geographical knowledge, Sales experience, Travel background

Desirable:Call Center experience

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture

This job has expired.