Field Service Technician
Material Handling Systems

Job Info

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Founded in 1999, MHS is a full-service provider of innovative material handling systems that solve the challenges of distribution and fulfillment operations. We build, engineer and maintain systems for some of the biggest companies in the world, including UPS, FedEx, Walmart, Amazon and others. MHS is already one of the 10 largest material handling system suppliers worldwide, and we only expect to continue growing. We're looking for top talent to be part of the journey.

The Field Service Technician will be responsible for the full lifecycle support of all MHS equipment that relates to MHS/SRS products.

• Assessments
• Commissioning
• Installation
• Preventive Maintenance
• Repairs
• Training
• Troubleshooting

ESSENTIAL FUNCTIONS:

Will work efficiently under the guidance of the Field Service Supervisor, Lead, Manager and/or the LPS Service Director for the following tasks:

• Understanding of mechanical / electrical drawings for industrial control systems. Repairs and maintains in accordance with diagrams, sketches, operation manual, and manufacturer's specifications, machinery, and mechanical equipment, such as engines, pneumatic tools, conveyor systems, production equipment, using hand tools, power tools, end precision-measuring and testing instruments
  
• Demonstrate the skill set required for millwrights
  
• Ability to work alone and/or minimal supervision
  
• Ability to communicate and execute classroom and practical training activities
  
• Adept mechanical and electrical maintenance and repair skills
  
• Ability to work as part of a team
  
• Provides leadership, coaching, and/or mentoring to a subordinate group
  
• Provide technical support by phone/ PC during non-office hours
  
• Readily available to go onsite for technical emergencies/ customer support at any time
  
• Demonstrate the skill set required for mechanical and electrical troubleshooting
  
• Certification in various welding techniques (stick, MiG, and TIG welding) is a plus
  
• Provides customer service and support for electronic equipment
  
• Installs, calibrates, maintains, and repairs equipment
  
• Responds to calls for emergency repairs
  
• Performs work under minimal supervision
  
• Handles complex issues and problems and refers only the most complex issues to higher-level staff
  
• Uses manufacturers' service manuals and documentation to provide initial troubleshooting and/or repairs
  
• May be responsible for maintaining required parts inventory by ordering replacement parts as necessary and conducting inventories as required
  

QUALIFICATIONS:

• Possesses a technical degree or 4-6 years equivalent work experience in lieu of degree.
  
• Possesses a technical certification in related fields or 4-6 years equivalent work experience in a skilled trade.
  
• Possess the training and experience to execute all phases of conveyor repair and system installation within the material handling industry
  
• Strong problem-solving and trouble-shooting skills
  
• Read and interpret equipment manifests, BOM's, and mechanical / electrical drawings
  
• Logically diagnose and determine if a problem is electrical or mechanical in nature and formulate a plan of action.
  
• Excellent verbal communication skills
  
• Communicate with individuals under duress in a calm and professional manner
  
• Diagnose problems using plain language for complex technical terms and concepts in a logical manner, so that the individual on-site can understand and execute requests via verbal input
  
• Have excellent customer service / interpersonal skills and possess a logical problem-solving mindset.
  
• Apply common courtesies and respect always
  
• Understanding of industrial computer hardware and commonly used software applications (i.e.MS Office) and operating systems
  
• Individual must be self-motivated, detailed oriented and results focused
  
• Willingness to travel in excess of 75%
  
• Possesses comprehensive knowledge of subject matter.
  
• May act as a lead or first-level supervisor.
  
• Oral and written communication competencies.
  
• Detail oriented.
  
• Leadership skills
  
• Independence.
  

TRAVEL:

Generally, this position requires up to 75% travel to various MHS Sites and may include overnight stays. Typically, travel is within the United States but occasionally may require some International travel.

This job description describes the general nature and level of work expected of a person assigned to this position. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Employees may be required to perform any other job-related duties as requested by their supervisor.

This job description describes the general nature and level of work expected of a person assigned to this position. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Employees may be required to perform any other job-related duties as requested by their supervisor.

It is the policy of Material Handling Systems, Inc (MHS) and its affiliated companies to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or pregnancy-related condition, status with regard to public assistance, veteran status, citizenship status (if authorized to work in the U.S.), or any other characteristic protected by federal, state or local law. In addition, MHS will provide reasonable accommodations for qualified individuals with disabilities.

This job has expired.